Delivery Support Coordinator

OneAdvanced Limited; Birmingham; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

26 days holiday

Private medical insurance

Pension with 5% matched contributions

Employee wellbeing and support

Job summary

OneAdvanced is seeking a proactive Project Coordinator to join the End User Support team in Birmingham. You will manage coordination, scheduling and delivery support across multiple customer engagements, ensuring projects stay on track from inception to closure.

You’ll work with Project Managers, architects and operations to shepherd small projects and MACs with focus on scope, timing and cost. You will develop strong organisational habits, maintain accurate documentation and KPIs, and gain

Qualifications

• Experience in a managed services or professional services environment.
• Ability to take ownership of small projects/MACs and drive them to closure.
• Comfortable coordinating across multiple engagements with stakeholders.

Responsibilities

• Take ownership of coordination, scheduling and delivery support across customer engagements.
• Own end-to-end delivery of small projects and MACs using PSA tool.
• Support the wider delivery team with coordination and admin tasks to enable decision-making.
• Capture scope, assumptions and costs during handover with Presales and Account teams.
• Maintain operational rotas for the Service Desk and End User Support.
• Track consultant allocation, utilisation and forecasts against project plans.
• Assist with time recording, milestone tracking and invoicing per contracts.
• Grow skills with Project Managers and progress toward a Coordinator role.

Skills

Strong organisation

Clear communication

MS Project

Excel

SharePoint

Stakeholder management

Willingness to travel

Tools

PSA tool

Job description

Join OneAdvanced

This is a brilliant opportunity to build a career in project delivery within a fast-moving Managed Services business. You will sit at the heart of our End User Support team, keeping customer engagements running smoothly from the moment a deal is won through to successful closure. If you are highly organised, enjoy bringing order to complex work and want a genuine path into project coordination, this role gives you the exposure, ownership and support to get there. You will work alongside experienced Project Managers, architects and operational leaders, learning how great delivery happens while making a real impact from day one.

Join OneAdvanced

This is a brilliant opportunity to build a career in project delivery within a fast-moving Managed Services business. You will sit at the heart of our End User Support team, keeping customer engagements running smoothly from the moment a deal is won through to successful closure. If you are highly organised, enjoy bringing order to complex work and want a genuine path into project coordination, this role gives you the exposure, ownership and support to get there. You will work alongside experienced Project Managers, architects and operational leaders, learning how great delivery happens while making a real impact from day one.

What You Will Do

You will take ownership of coordination, scheduling and delivery support across a range of customer engagements, keeping things on track and everyone informed.

• Own the delivery of small, low complexity projects and moves, adds and changes (MACs) end to end, using our in house PSA tool and the ITO Professional Services framework.
• Support the wider delivery team on key engagements by taking on coordination and administrative tasks, freeing them to focus on the big delivery decisions.
• Help capture scope, assumptions and costs during solution handover, working with Presales and Account teams to turn these into a clear, delivery ready project definition.
• Own and maintain operational rotas for the Service Desk and wider End User Support functions, making sure the right people are in place to meet customer and service needs.
• Coordinate rota changes such as leave, training, shift swaps and absence, working with managers and team leaders to keep coverage gaps to a minimum.
• Track consultant allocation, utilisation and forecasts against project plans, flagging capacity gaps and coverage risks to the right people early.
• Support financial administration, including accurate time recording, milestone tracking and invoicing in line with customer contract terms.
• Grow your skills alongside Project Managers and senior colleagues, with a clear view towards progressing into a Project Coordinator role.

What You Will Have

You will bring strong organisation, a head for detail and a genuine appetite to learn how projects are delivered well.

• The confidence to take a small project or MAC through to closure with minimal oversight.
• Clear communication skills, with the ability to keep team members, colleagues and customers well informed and aligned.
• Some experience of, or a strong interest in, working in a managed services or professional services environment.
• A highly organised approach, comfortable juggling your own project work alongside support tasks across several engagements at once.
• An analytical mindset, at ease working with data and KPIs such as utilisation, milestones and reporting deadlines.
• Good attention to detail, especially when maintaining documentation, logs and reports.
• Solid stakeholder awareness, communicating professionally at every level, customers included.
• Familiarity with standard project tools such as MS Project, Excel and SharePoint, and the willingness to travel as the role requires.

Please note, applicants must have the legal right to work in the UK at the time of application.

Wellbeing that means something

• 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
• Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
• 24/7 Employee Assistance Programme for confidential support
• Private medical insurance for everyone, no medical-history exclusions

Financial Benefits That Have Your Back

• Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
• Income protection: up to 75% salary for 5 years if you ever need it
• Pension with 5% matched company contributions
• Life assurance worth 4x your salary from day one
• Free financial planning session with the option to engage in more tailored financial coaching.

Grow your career with us

• SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
• Access to external training and apprenticeships

Making a Difference

• MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:

• ULEV car scheme with 1,000+ models
• Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover, Health Assessment, Gym Membership

Who We Are

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running , an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com