Delivery Support Controller

Booker Group plc; Wellingborough; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Colleague discounts and offers

Car allowance

Pension and health benefits

Share save scheme

Job summary

Booker Group plc is seeking a dynamic Delivery Support Controller to lead and optimise branch transport operations across the national network. You will manage a team of Regional Delivery Support Managers to ensure Safe, Secure and Legal operations while driving budget control and cost efficiency.

This national role requires travel and may be based at any Booker Distribution Centre site. A car allowance is provided where applicable, with a focus on improving customer satisfaction and policy

Qualifications

• Hold a CPC qualification.
• Experience in branch or store-based delivery and transport operations.
• Experience leading remote teams and delivering change at a national scale through others.
• Data literacy and confidence using operational data to drive decisions and measure impact.
• Strong change management capability—comfortable working through ambiguity and helping teams adopt new ways of working.
• Good commercial awareness, understanding how transport impacts cost, service, and colleague experience.

Responsibilities

• Ensure branch transport operations are Safe, Secure and Legal at all times.
• Monitor compliance checks and regulatory requirements.
• Coach and develop branch delivery teams and drive operational improvements.
• Implement and communicate company policy and system changes.
• Influence senior management and regional support teams to improve customer satisfaction.
• Manage CV budgets and cost control, report on KPIs such as on-time delivery and utilisation.
• Collaborate with Central Delivery Team and suppliers to optimise operations.
• Promote diversity and inclusion across Booker and its workforce.

Skills

CPC qualification

Delivery operations

Remote team leadership

Data literacy

Change management

Cost awareness

Coaching mindset

Planning & prioritisation

Adaptability

Budget & supplier management

UK transport regulations

Education

Management CPC qualification

Job description

The following content displays a map of the jobs location - Wellingborough

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

We are seeking a dynamic and experienced Delivery Support Controller, to lead and optimise Branch Transport operations. You’ll lead a team of Regional Delivery Support Managers to ensure all branches are operating Safe, Secure and Legal and efficiently at all times. Successfully planning and managing CV budgets and cost control. Responsible for successful, positive implementation of new company policies / procedures and system changes. This role will be pivotal in positively influencing key senior management teams in branches, the Support Centre, and regional support teams and driving Customer Satisfaction.

As a national role, regular travel is required. A car allowance will be provided where applicable.

This role can be based in any one of our DC sites.

You will be responsible for

• Ensuring branch transport operations are operating Safe, Secure and Legal at all times
• Closely monitoring legal compliance and completion of compliance checks
• Training, coaching and developing branch delivery teams
• Implementing company policy and procedure changes
• Successfully landing company system changes positively
• Ensuring branch transport operations are working within BTB@ guidelines
• Influencing senior management teams and regional support teams
• Improving delivered customer satisfaction performance
• Key KPI’s, including utilisation, on-time, Deskpro, MPro5 and Microlise performance
• Cost control and management of CV budgets
• Continuous improvement to branch transport operations
• Building relationships and liaising with suppliers
• Working closely with the Central Delivery Team
• Champion diversity and inclusion to ensure everyone feels welcome at Booker
• Build a culture which recognises the right behaviours and makes Booker ‘A Place to Get On’

You will need

• To hold a Management Certificate of Professional Competence (CPC) qualification
• Strong experience in branch or store-based delivery and transport operations
• Experience leading remote teams and delivering change at a national scale through others
• Data literacy and confidence using operational data to drive decisions and measure impact
• Strong change management capability—comfortable working through ambiguity and helping teams adopt new ways of working
• Good commercial awareness, understanding how transport impacts cost, service, and colleague experience
• Coaching mindset, with the ability to develop others and drive consistent standards
• Strong planning and prioritisation skills, able to manage multiple initiatives and keep delivery on track
• Resilience and adaptability in a fast-paced, evolving environment
• Extensive experience in transport or logistics leadership roles, ideally within a national or multi-site environment.
• Proven track record of strategic planning, operational delivery, and team leadership.
• Strong commercial acumen and experience managing large budgets and supplier contracts.
• Deep understanding of UK transport regulations, fleet management, and logistics technologies

About The Company

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*