Delivery Manager

Tesco; Stoke-on-Trent; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Colleague discount card 10%

Discounts on Tesco purchases 10–15%

Tesco Mobile discounts

Job summary

Booker in Stoke-on-Trent is seeking a delivery operations manager to lead a team, ensure efficient trading, safety, and excellent customer service. You will manage delivery costs, engage with customers, and work with regional teams to improve ways of working.

The role requires experience in warehouse/transport, strong leadership, and a hands-on approach to drive performance in a busy environment.

Qualifications

• Experience managing a warehouse operation.
• Engaging with customers and building strong relationships.
• Ability to motivate and develop a team to improve delivery service.
• Strong planning and organisation skills.

Responsibilities

• Lead your team to ensure branch trading is efficient, safe and compliant.
• Manage delivery costs and customer charges to meet targets.
• Identify opportunities to improve efficiency and reduce payroll costs.
• Understand local market to deliver excellent customer service.
• Engage with customers and use feedback to improve service.

Skills

Team leadership

Customer service

Budgeting

Strategic planning

Education

Management CPC qualification

Job description

Booker • Campbell Rd Stoke-on-Trent • Working hours 38 • Apply by 15-Aug-2026

Do you want to work for a company that truly delivers? Planning your route to success?

We are looking for someone who can lead a team to ensure that the delivery department is trading efficiently, safely, within legal constraints and offers the highest customer service standards. An experienced manager who is dedicated to keeping customers happy, takes pride in their work and has a proven track record of motivating, developing and challenging their team to improve the delivery operation. Can you deliver this?

Based in one of our delivery locations, experience, knowledge and skills in warehouse / transport are essential.

What is in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

You will be responsible for

• Leading your team to ensure your branch is trading efficiently, safely, within legal constraints and offering the highest customer service standards.
• Managing delivery costs and customer charges to achieve agreed targets.
• Identifying opportunities to improve efficiency and setting challenging targets to minimise payroll cost
• Understanding the local market in order to offer the best service in your area ensuring fantastic customer service and satisfaction.
• Managing your team effectively to cover all customer service requirements and engaging with customers, using feedback to improve service and satisfaction
• Working with the regional team, assisting the business to identify opportunities while developing or improving ways of working.

You will need

Previous experience and knowledge of deliveries/ transport are essential in addition to:

• Experience of managing a warehouse operation
• Engaging with customers and building and maintaining strong relationships
• Developing new ideas and challenging a team to improve the delivery service
• Identifying talent and encouraging development in a team
• Motivating a team to build a strong customer service culture
• Communicating openly and being able to influence key stakeholders
• Planning and organising effectively
• A "Hands on approach" is beneficial
• Management CPC qualification is beneficial

About us

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone's Welcome.

We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We're proud that Booker is a Disability Confident Committed Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact [e-mail]

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergro upjobs.co.uk