Delivery Support Administrator

Vets for Pets; Stafford; On-site; GBP 26,000; Full time

Job summary

Vets for Pets is seeking a Delivery Support Administrator in Stafford to enhance communication between stores and logistics teams. The role involves tracking deliveries, managing schedules, and ensuring optimal operations. Candidates should exhibit strong organizational and communication skills.

Benefits

Annual Leave with increased holiday after 2 years

Birthday holiday

Health Insurance scheme

Life assurance

Pets at Home discount scheme

Voluntary benefits package

Qualifications

• Proven communication skills both written and verbal.
• Experience within a similar distribution environment is desirable.
• Good system skills in Excel, Word, Outlook.

Responsibilities

• Provide effective communication between stores and distribution teams.
• Accurately record delivery disruptions and maintain data.
• Analyse logs to produce KPI information and reports.

Skills

Organisational skills

Communication skills

Attention to detail

Problem solving

IT skills

Job description

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Delivery Support Administrator, Stafford

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Client:

Vets for Pets

Location:

Stafford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2ffabf33e41b

Job Views:

5

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

Delivery Support Administrator

£25,017, 4 on 4 off, 12 hour shifts 06:00 – 19:00

The Role

At Pets we are motivated to find the best talent in the Logistics & Distribution industry. Right now, we are looking for aDelivery Support Administratorto join ourtransport teamat ourFulfilment Centre in Redhill, Stafford.

Your Responsibilities

• Provide an effective communication link between our stores and distribution teams.
• Responsible for all required communication to store colleagues and area managers relating to scheduled store deliveries including overspill, including any necessary re-delivery plans.
• Communicate with out based delivery teams, providing support and information relating to schedule and store requirements.
• Communicate to retail colleagues and out based delivery teams around airlock holiday/sickness, including any necessary re-delivery plans.
• Answer all inbound calls and emails relating to deliveries and respond effectively and efficiently.
• Accurately record and maintain data around any delivery disruption which has resulted in early/late/rolled.
• Analyse the E/L/R log to produce weekly and period KPI information, reporting anecdotal noise and concerns for review.
• Produce and issue a daily service level report which provides on time and in full data to the wider senior leadership team.
• Work cohesively with the warehouse on the management of overspill recording and produce a daily report to issue to the cross functional teams.
• Consult with new store/closure project teams to develop and establish effective communication links and ensure critical path deadlines are achieved.
• Tracking of promotional orders to ensure outbound is achieved in line with go live dates.
• Ensure housekeeping of store restrictions log/store walkthroughs/hot stores/emergency store contacts
• Develop and maintain collaborative relationships to ensure communication and feedback always remains open and honest.
• Support the SFC transport operation with day-to-day administrative duties.

What you will bring

• Good organisational skills
• Proven communication skills both written and verbal – clear communication is key for this role.
• Able to react quickly to meet changing priorities.
• Excellent attention to detail
• Good system and IT skills (Excel, Word, Outlook)
• Experience within a similar distribution environment is desirable but not essential.
• Enjoy problem solving.
• Capable of working under pressure

What you will get in return

• Attractive rates of pay.
• Annual Leave (including Bank holidays), with an increase after 2 years continuous service.
• An extra day’s holiday when it is your birthday.
• Personal Health Insurance scheme (if in Pension Scheme)
• Life assurance
• 20% Pets at Home discount scheme after 12 weeks service
• Pets’ “Treats” voluntary benefits package