Delivery Station Customer Service Associate

Amazon; Preston; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Delivery Station Liaison, where your role is vital in ensuring customer satisfaction through exceptional service. You'll engage directly with customers to confirm delivery details and collaborate with teams to resolve issues swiftly. This position offers a dynamic work environment where your communication and problem-solving skills will shine. With a commitment to diversity and a supportive workplace culture, this opportunity allows you to grow and make a real impact in a high-energy setting. If you're passionate about delivering excellent service, this role is perfect for you.

Benefits

Pension Plan

Competitive Holiday Allowance

Health Insurance

Life Insurance

Employee Assistance Program

Amazon.co.uk Discount

Organizational Progression Options

Additional Add-on Benefits

Qualifications

• Experience in customer service, retail, or hospitality is essential.
• Exceptional communication skills in English are required.

Responsibilities

• Provide best-in-class customer service by organizing re-delivery attempts.
• Work with warehouse teams and Delivery Service Partners for successful deliveries.

Skills

Customer Service Experience

Communication Skills

Time Management

Organizational Skills

Ability to Work Under Pressure

Proactive Attitude

Intermediate Computer Literacy

Education

Right to Work in the UK

Job description

Description

Job title – Customer Service Delivery Station Liaison

Location - DPN1 - Unit A&B Woodlands Industrial Storage Estate, Longtown, 1N51, Carlisle, CA6 5TR

Pay Rate - £12.70

Shift- Wednesday-Saturday 10:00-20:45pm

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Delivery Station Liaison?

You will provide the best in class customer service from within our delivery station by organising successful re-delivery attempts for customers’ parcels. As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays. Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day. Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort.

Basic Qualifications

What are your hours?

This role requires working variable hours to match when customers need us most. You will work Wednesday-Saturday 10:00 - 20:45pm

What qualifications do we need from you?

1. Have the right to work in the United Kingdom without restrictions
2. Experience in customer service, retail or hospitality industry
3. Flexible with regards to shift work (this role has non-negotiable time schedule of 10am-8:45pm).
4. Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.
5. Excellent time-management, organisational, and prioritisation skills.
6. Experience working under pressure in a high-volume environment whilst maintaining standards for productivity, quality and service.
7. Ability to take ownership and be proactive.
8. Intermediate computer literacy.

What strengths will you bring?

1. Hard-working, articulate, and detail-orientated
2. Friendly and customer-focused in every situation
3. Ability to learn quickly and embrace change
4. Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

1. Pension Plan
2. Competitive holiday allowance
3. Health insurance
4. Life insurance
5. Amazon.co.uk discount
6. Employee assistance program
7. Organisational progression options
8. Additional add-on benefits of your choice

If this role sounds like it’s for you, then click on the link below to start the application process!

You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.

If successful, we will contact you about the next steps!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Company - Amazon UK Services Ltd.

Job ID: ASF240111667