Delivery Solution Architect

Prophecy Simple Data Labs; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

Prophecy Simple Data Labs is seeking a driven Customer Support Engineer to join their innovative team in Manchester. This role entails resolving complex customer issues, maintaining client relationships, and supporting integrations within the Prophecy IDE. A successful candidate will have extensive experience in Spark, exceptional problem-solving skills, and the ability to operate efficiently within a fast-paced startup environment. The position comes with competitive compensation and an opportunity to shape the future of data engineering.

Benefits

Employee health insurance

Very competitive compensation

Birthday and anniversary day off

End-to-end project ownership

Qualifications

• 4+ years of experience troubleshooting B2B enterprise applications.
• Expert in Spark architecture.
• Strong experience with Databricks and cloud-configured environments.

Responsibilities

• Troubleshoot and resolve customer issues with Prophecy IDE.
• Assist with third-party integrations.
• Provide best practices guidance to users.

Skills

Spark

ETL Development

Problem Solving

Customer Advocacy

Collaboration

Education

Bachelor's Degree in Computer Science or related

Tools

Git

CI/CD Technologies

Databricks

Snowflake

SQL

Job description

Prophecy is the data copilot company. Fortune 500 enterprises - including the largest institutions in banking, insurance, healthcare & life sciences, and technology - rely on Prophecy Data Transformation Copilot to accelerate AI and analytics by delivering data that is clean, trusted, and timely. Prophecy enables all data users and makes them productive by helping develop, deploy, and observe data pipelines on cloud data platforms. Organizations trust Prophecy for the most demanding workloads, including tens of thousands of data pipelines that deliver massive volumes of data for AI and analytics.

Prophecy is backed by top VCs and investors including Insight Partners, SignalFire, Databricks, and JPMorgan Chase.

About the Role

This is an amazing opportunity to be an early engineer in a high-growth, high-potential startup. You will be working with a team of dynamic engineers who take pride in solving complex problems.

We're seeking A players to work with A players. We're a high-growth company on a once-in-a-lifetime journey to revolutionize the way data engineering is done. Be a part of it.

What You’ll Do

• Troubleshoot and resolve complex customer issues related to the Prophecy IDE
• Assist with issues around third-party integrations with the Prophecy environment
• Reproduce customer bugs in production and sandbox environments to capture additional context, build documentation and better understand the root cause
• Set clear expectations with customers on the next steps and then meet or exceed them
• Surprise and delight customers, even when problems are not solved quickly
• Provide best practices guidance and support for solutions developed by customers using Prophecy IDE
• Deliver proactive suggestions for improving performance and efficiency in customer-specific environments
• Demonstrate a true sense of ownership and coordinate with engineering to achieve timely resolution of customer issues and requests
• Participate in the creation and maintenance of company documentation and knowledge articles
• Be a true proponent of customer advocacy
• Be a team player and coach other team members as needed
• Develop and maintain advanced knowledge of Prophecy IDE architecture and administration
• Support customers and other customer support team members via chat, email and video conference

What You'll Need

• 4+ years of experience troubleshooting and supporting B2B large enterprise applications
• Advanced skills in Spark
• Strong work experience in production issue resolution
• You have built managed and maintained all aspects of ETL including development, bug fixing, monitoring and debugging of jobs
• Expert in Spark architecture and experience with Databricks/Snowflake environment configuration and management
• Experience with Git and CI/CD technologies
• Technology experience in SQL, Databricks/ Hadoop/ Spark Experienced in a variety of tools and products including Snowflake, BigQuery, Azure, Hadoop, CDP etc.
• You have experience of 'hands-on' technical support and escalation (through Incident, Change and Problem Management procedures) and ensure that SLAs are achieved, whilst also looking for ways to improve the day-to-day product delivery.
• Excellent verbal and written communication skills in English
• The ability to break down complex technical concepts and communicate them to stakeholders verbally and in writing
• Have a creative attitude toward problem-solving
• Entrepreneurial spirit, priding yourself on getting things done with a high level of quality
• Desire to work in a fast paced and unstructured startup environment
• Bachelors Degree in Computer Science or related

Preferred Qualifications

• Full-stack Data platform knowledge
• Good knowledge of cloud, on-prem, and service architecture in multi-region setups.
• Familiarity with OAuth/OIDC and IAM technologies.
• Experience creating queries, alerts and monitors in Grafana, Datadog or similar tools

Benefits and Perks

• Employee health insurance
• Very competitive compensation
• Celebrate your birthday and anniversary with a day off!
• Ability to have your fingerprint on an innovative platform
• End-to-end ownership of your projects
• And more!

*Benefits and perks may vary per country

Our Commitment to Diversity and Inclusion

At Prophecy, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Prophecy are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, political affiliation, race, religion, sexual orientation, socio-economic status, and any other protected characteristics.

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