Delivery Services Advisor

Harrods; City of Westminster; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join Harrods as a Delivery Services Advisor in Knightsbridge, where you'll manage customer deliveries and queries, ensuring satisfaction. Ideal candidates will have strong communication skills, be adaptable, and excel in a collaborative environment, all in the luxury retail sector.

Qualifications

• Confident communicator with excellent interpersonal skills.
• Good PC literacy.
• Ability to adapt to changing demands.

Responsibilities

• Ensure all customer deliveries are received on-time.
• Resolve any delivery-related queries promptly.
• Update special and same day delivery pricing in the dispatch system.

Skills

Communication

Interpersonal Skills

PC Literacy

Job description

Harrods Knightsbridge, England, United Kingdom

6 days ago Be among the first 25 applicants

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Our Dispatch team in Knightsbridge have an exciting opportunity to join their thriving team as a Delivery Services Advisor.

About The Role

Reporting to the Delivery Services Manager, the Delivery Services Advisor will ensure all customer deliveries are received on-time and any queries arising from these deliveries are resolved to the customer’s satisfaction.

Responsibilities will involve, dealing with all Courier queries and responding to email requests for information in a prompt manner. Ensuring all special and same day delivery pricing is updated onto the dispatch system daily and liaising with the shopfloor regularly and keeping them updated with their customer deliveries. As well as, ensuring all paperwork is filed correctly and is easily accessible.

About You

You will be a confident communicator with excellent interpersonal skills, and you will be able to build and maintain relationships with the shopfloor and our external partners. Additionally, you will demonstrate good PC literacy and the flexibility and readiness to work flexible hours/days and demonstrate the ability to adapt to the changing demands of the role.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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