Delivery operation lead -Large Appliance & Bulky Goods

JR United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Delivery Operation Lead to spearhead logistics for large appliances and bulky goods. This role involves leading a dedicated delivery team, optimizing routes for efficiency, and ensuring compliance with UK regulations. The ideal candidate will have a strong background in logistics with proven leadership skills and experience in managing high-performing teams. You will develop partnerships with local manufacturers and retailers, enhancing customer satisfaction while driving operational excellence. This is a fantastic opportunity to make a significant impact in a dynamic environment.

Qualifications

• Proven experience in logistics or delivery operations in the UK.
• Strong leadership and team management skills.

Responsibilities

• Establish and lead a delivery team focused on large appliances.
• Design and optimize delivery routes for cost-effective deliveries.

Skills

Logistics Management

Team Leadership

Communication Skills

Problem-Solving Skills

Education

Professional certifications in Logistics

Supply Chain Management

Tools

Warehouse Management Systems (WMS)

Transport Management Systems (TMS)

Job description

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Delivery operation lead -Large Appliance & Bulky Goods, london

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Client:

JD.COM

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Key Responsibilities

• Establish and lead a delivery team focused on large appliances and bulky goods.
• Develop partnerships with local appliance manufacturers, retailers, and third-party logistics providers.
• Design and optimize delivery routes to ensure on-time and cost-effective deliveries.
• Manage logistics operations including warehousing, transportation, and last-mile delivery.
• Hire, train, and supervise drivers, delivery staff, and support teams.
• Monitor and control budgets, operational costs, and KPIs to drive continuous improvement.
• Ensure compliance with UK transport, health & safety, and environmental regulations.
• Oversee fleet management, maintenance schedules, and resource planning.
• Lead initiatives to improve customer satisfaction and reduce delivery failures or damages.

Requirements

• Proven experience in logistics or delivery operations in the UK, preferably in white goods or large item sectors.
• Strong leadership and team management skills, with a track record of building high-performing teams.
• Familiarity with Warehouse Management Systems (WMS) and Transport Management Systems (TMS).
• Excellent communication, negotiation, and relationship management skills.
• Knowledge of UK transport regulations and health & safety standards.
• Ability to work in a fast-paced, multi-tasking environment with strong problem-solving skills.

Preferred Qualifications

• Prior experience working for major UK appliance retailers or delivery companies (e.g., Currys, AO, John Lewis).
• Professional certifications in Logistics, Supply Chain, or Transport Management are a plus.