Delivery Manager - Twilights

Driver Hire Borders; Shrewsbury; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading logistics company in Shrewsbury is looking for an experienced manager to lead their delivery department. The role involves managing operations within legal constraints, delivering excellent customer service, and developing team skills. Applicants should have experience in transport or warehouse management, strong customer engagement abilities, and a motivational leadership style. Competitive benefits package available.

Benefits

Colleague discount card

Retirement savings plan

Life assurance coverage

Health and wellbeing support

Qualifications

• Previous experience in deliveries or transport is essential.
• Strong customer engagement skills and relationship-building abilities.
• Experience managing a warehouse operation.

Responsibilities

• Leading your team to ensure efficient, safe trading within legal boundaries.
• Managing delivery costs and customer charges to meet targets.
• Identifying efficiency improvements and setting payroll cost targets.

Skills

Customer engagement skills

Planning and organizational skills

Management CPC qualification

Motivational leadership

Effective communication skills

Team development skills

Job description

What's in it for you

At Booker, we offer a great place to work along with a comprehensive benefits package:

• A Booker colleague card with 10% off at Booker and double discount events up to three times a year.
• After 3 months, a Tesco colleague discount card with 10% to 15% off most Tesco purchases for four days after each pay day, thirteen times a year, plus 10% off at Tesco Cafe and 20% off F&F purchases.
• 10% off pay monthly & SIM-only deals with Tesco Mobile and other deals throughout the year.
• Up to 30% off car, pet, and home insurance at Tesco Bank. Terms apply.
• Free eye tests when spending £50+, with 30% off glasses, sunglasses, and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive discounts on RAC breakdown cover and access to a deals website, including cycle-to-work schemes.
• After 3 months, eligibility for our annual Save As You Earn share scheme to buy Tesco shares at a discount.
• Retirement savings plan (pension) with Booker matching contributions up to 5%.
• Life Assurance coverage for death in service, up to three times annual pay.
• Health and wellbeing support, including Employee Assistance Programme and Virtual GP services for you and your family.
• A comprehensive holiday package.

About the role

Are you looking to work for a company that truly delivers? Do you have a clear plan for your career success?

We seek an experienced manager to lead our delivery department, ensuring efficient, safe operations within legal constraints and delivering excellent customer service. The ideal candidate is dedicated to customer satisfaction, proud of their work, and skilled in motivating and developing their team to improve delivery operations. Experience in warehouse or transport is essential, based at one of our delivery locations.

You will be responsible for

• Leading your team to ensure efficient, safe trading within legal boundaries and high customer service standards.
• Managing delivery costs and customer charges to meet targets.
• Identifying efficiency improvements and setting challenging payroll cost targets.
• Understanding the local market to provide the best service and ensure customer satisfaction.
• Managing your team effectively to meet customer service needs and engaging with customers for feedback to improve service.
• Collaborating with regional teams to identify opportunities and improve workflows.

You will need

• Previous experience in deliveries or transport is essential.
• Management CPC qualification.
• Experience managing a warehouse operation.
• Strong customer engagement skills and relationship-building abilities.
• Ability to develop ideas and challenge teams to improve service.
• Talent identification and team development skills.
• Motivational leadership to foster a customer-focused culture.
• Effective communication and stakeholder influence skills.
• Strong planning and organizational skills.
• A hands-on approach is beneficial.