Delivery Manager - Twilights

Booker Group; Shrewsbury; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading UK delivery company in Shrewsbury is seeking a dedicated manager to lead their delivery team. The role involves ensuring operational efficiency, safety, and maintaining high customer service standards. The ideal candidate will have experience in delivery and transport management, along with excellent leadership skills. The company offers a supportive environment for team development and success.

Qualifications

• Proven experience in managing deliveries and transport operations.
• Experience managing a warehouse operation.
• Ability to develop and motivate a team focused on customer service.

Responsibilities

• Lead the team to ensure efficiency, safety, and legal compliance.
• Manage delivery costs and customer charges to meet targets.
• Identify opportunities for efficiency improvements.

Skills

Deliveries and transport management

Customer relationship skills

Planning and organizational abilities

Motivational skills

Education

Management CPC certification

Job description

Do you want to work for a company that truly delivers? Planning your route to success?

We are looking for a dedicated manager to lead our delivery team, ensuring efficient, safe, and legal trading that meets the highest customer service standards. The ideal candidate will have a proven track record of motivating and developing their team to improve delivery operations.

Based at one of our delivery locations, candidates should have experience, knowledge, and skills in warehouse and transport management.

Key Responsibilities:

1. Leading your team to ensure branch trading efficiency, safety, legal compliance, and excellent customer service.
2. Managing delivery costs and customer charges to meet targets.
3. Identifying opportunities for efficiency improvements and setting challenging payroll cost reduction targets.
4. Understanding the local market to provide the best service and ensure customer satisfaction.
5. Managing your team to cover all customer service needs, engaging with customers, and using feedback for service improvement.
6. Collaborating with the regional team to identify opportunities and improve operational methods.

Essential Qualifications and Experience:

• Previous experience in deliveries and transport management.
• Management CPC certification.
• Experience managing a warehouse operation.
• Strong customer relationship skills.
• Ability to develop ideas and challenge the team to improve service.
• Talent identification and team development skills.
• Motivational skills to foster a customer-focused culture.
• Effective communication and stakeholder influence skills.
• Strong planning and organizational abilities.
• A proactive, hands-on approach is beneficial.