Delivery Manager - Run Product Line (FTC)

The Football Association; Wembley; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading sports organization in Wembley is seeking a Delivery Manager to lead cross-functional teams in delivering technology products. The role includes managing delivery, supporting agile ceremonies, and ensuring governance compliance. Ideal candidates will have strong interpersonal skills, adaptability, and a Scrum Master certification. The position offers a competitive salary and hybrid working arrangements, with access to Wembley Stadium.

Benefits

Competitive salary

Event tickets

Free lunches

Private medical cover

Pension scheme

Additional leave

Flexible hybrid working

Qualifications

• Excellent stakeholder management and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Effective communication skills at all organizational levels.
• Leadership skills without direct line management responsibilities.
• Willingness to learn and adapt.

Responsibilities

• Serve as servant leader for a software development team.
• Collaborate with Product Managers for product planning.
• Manage ongoing delivery and communication effectively.
• Support agile ceremonies like sprint planning.
• Improve team velocity and quality.

Skills

Stakeholder management

Interpersonal skills

Effective communication

Leadership skills

Adaptability

Education

Scrum Master certification or similar

Tools

JIRA

Confluence

Smartsheet

Microsoft Teams

Miro

Job description

Have the digital world at your feet. Reporting into the Senior Delivery Manager, the Delivery Manager is responsible for leading up to two cross-functional delivery teams. Working closely with the Product Management team and key business stakeholders, this role leads the delivery of technology using both internal and third-party development teams.

Role Details

The successful candidate will be initially aligned to our Digital Technology 'Run' product line, with occasional movement to support business priorities. The Run product team works closely with The FA Grassroots Division to create digital products supporting football administration for major stakeholders, enabling engagement and improving digital experiences.

This role is a 12-month Fixed-Term Contract based at Wembley Stadium.

Responsibilities

1. DELIVERY
   • Serve as servant leader for a software development team including developers, QA Engineers, a Product Owner, and a Product Manager.
   • Collaborate with Product Managers and Owners for product planning, backlog management, and delivery planning.
   • Manage ongoing delivery and communication effectively.
   • Support agile ceremonies like sprint planning, stand-ups, reviews, and retrospectives.
   • Improve team velocity and quality, producing metrics for improvement.
   • Cultivate a culture of continuous improvement.
   • Identify and manage cross-team dependencies.
   • Track development activities in Jira.
2. GOVERNANCE
   • Ensure delivery follows the FA Delivery Framework, including reporting and documentation.
   • Meet all reporting requirements, including RAG status, delivery plans, and RAID logs.
   • Maintain Steering Group meetings with senior stakeholders.
   • Adhere to IT change control processes and communicate releases effectively.
   • Manage risks and escalate issues as needed.
3. OTHER
   • Support development of IT policies and agile best practices.
   • Contribute to communities of practice within Digital Technology.
   • Represent Digital Technology in cross-functional teams.
   • Perform additional tasks as needed to meet organizational priorities.

Additional Information

We operate a hybrid working model, with part of the week at the contractual location and the rest remote. The role's location is at Wembley Stadium. We promote diversity and inclusion and encourage applications from all backgrounds. A DBS check is required for all employees, based on job activity.

Candidate Requirements

• Excellent stakeholder management and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Effective communication skills at all organizational levels.
• Leadership skills without direct line management responsibilities.
• Willingness to learn and adapt.

Preferred Qualifications

• Scrum Master certification or similar.
• Experience in an elite sports environment or football.
• Knowledge of tools like Smartsheet, Teams, Miro, JIRA, Confluence.
• Experience with Player Performance Analysis software.
• Data management experience, including integrations and reporting.
• Experience working with third-party SaaS providers.

What’s in it for you?

Enjoy access to Wembley Stadium and St. George's Park, a competitive salary, and benefits including event tickets, free lunches, private medical cover, pension scheme, additional leave, and flexible hybrid working.