Delivery Manager (Ref: 5188)

Ministry of Justice UK; Bournemouth; On-site; GBP 35,000; Full time

Job description

This position is based at BOURNEMOUTH COMBINED BOURNEMOUTH, BH7 7DS

Job Summary

Please refer to Job Description.

Job Description
Proud to serve. Proud to keep justice going.

Our Delivery Managers play a critical role helping deliver justice. If you’re customer focused, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role in Bournemouth.

About Us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

About Your Role

Bournemouth sits within HMCTS’ South West Regional Operation, led by our Operations Leadership team.

You’re responsible for the smooth running of Bournemouth Combined Court, leading your team and supporting your Operations Manager to meet operational needs, deliver performance objectives and provide a consistent and customer-focused service.

You’re able to maintain positive and effective working relationships with the judiciary, supporting agencies, voluntary and user groups and strive for continuous improvement to improve operational efficiency, working with agencies to improve service levels. You’re familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues to HMCTS Estates teams.

About You

Are you a hands-on problem solver with the ability to engage with people at all levels and to deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you. A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead the team and set local priorities and objectives aligned to national/regional strategies and plans.

Driven by your enthusiasm to provide excellent customer service through your team, you know that employee engagement, morale and motivation is key to delivering a highly effective performance. You’re able to give direction and close support to managers to develop their team plans to form part of the overall business plan, making sure that targets are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.

If you are ready to take on a challenging and rewarding role with real purpose apply today.

Further Details

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. The successful candidates must be able to work a minimum of three full working days.

There are two roles available. One role will cover the crime jurisdiction and the other will cover civil, family and tribunals jurisdiction. Both roles will primarily be based at Bournemouth Combined Court but will have responsibilities across Dorset. Regular travel to Poole and Weymouth Law Courts will be required.

Person specification

Please Refer To Job Description.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Making Effective Decisions

Salary and Benefits

Alongside your salary of £34,140, HM Courts and Tribunals Service contributes £9,890 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work-life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

Selection Process Details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.

Nationality Requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Contact Point for Applicants

Job Contact:

• Name: SSCL Recruitment Enquiries Team
• Email: [e-mail]
• Telephone: [phone]

Recruitment Team:

• Email: [e-mail]

Further Information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL in the first instance. If the role has been advertised externally and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages.