Delivery Manager, Property

TN United Kingdom; Scotland; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Delivery Manager to enhance their Managed Legal Services team. This role is pivotal in ensuring the delivery of world-class legal services while managing a high-performing team. You will engage in strategic planning, quality assurance, and develop effective delivery models. The ideal candidate will have experience in property-related matters and alternative legal services, with the ability to influence stakeholders and enhance service delivery. Join a forward-thinking organization that values career development and offers flexible working arrangements.

Benefits

Flexible working arrangements

25 days’ annual leave

Contributory pension up to 5%

Death in service cover

Access to interest-free loans

Qualifications

• Experience managing a high-performing team of legal professionals.
• Proven ability in delivering legal services in high-volume environments.

Responsibilities

• Line manage a team of paralegals focused on delivering legal work.
• Supervise delivery of legal services to end users.

Skills

Team Management

Stakeholder Influence

Performance Metrics

Property Law

Alternative Legal Services

Job description

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About Vario

Vario is a market-leading provider of alternative legal services within the law firm Pinsent Masons. It is unique in the legal sector and comprises practice groups including Flexible Services, Consulting and Technology, Legal Project Management, and Managed Legal Services (MLS). This role is within our MLS team.

Role Overview

As the Vario team expands, we are recruiting a Delivery Manager to support our MLS Delivery teams in providing a world-class legal service to our practice groups and external clients. The role involves engagement strategies, pastoral care, and development of our legal delivery teams and capabilities. The successful candidate will:

1. Line manage a team of paralegals focused on delivering work to lawyers and external clients, including supervision, training, development, and management of direct reports.
2. Supervise the delivery of legal services to end users.
3. Support service delivery management on engagements as required, including resource planning, quality assurance, output/efficiency reviews, and progress reporting.
4. Continuously develop delivery models to ensure best-in-class service.
5. Build effective working relationships across relevant practice groups and sectors.
6. Collaborate with Resource Management to manage work allocation, capacity, and workload levels.

Working Hours

Our standard hours are 9:30 am to 5:30 pm; flexible working requests are considered.

Candidate Overview

We seek candidates with the following skills and experience:

• Experience working on property-related matters.
• Experience in alternative legal services.
• Proven ability to manage a high-performing team of legal professionals.
• Experience delivering legal services in high-volume, multi-location environments.
• Ability to influence stakeholders in a large commercial law firm to promote alternative service delivery models.
• Experience using performance metrics to ensure excellent service delivery.

What We Offer

• Tailored career development within our award-winning team.
• Flexible working arrangements, including remote work options.
• Carers’ leave (up to five paid days).
• 25 days’ annual leave, with options to purchase or roll over five days.
• Contributory pension up to 5%.
• Death in service cover (4x base salary).
• Access to interest-free loans for season tickets, gym memberships, and rental deposits.