Delivery Manager - (M/F/D)

ITC Infotech is looking for a Delivery Manager to join our team in Dunstable, UK.

Your X-Factor

Work ethic - You are a consummate professional.

Aptitude - You have an innate capacity to transition from project to project without skipping a beat.

Communication - You have excellent written and verbal communication skills for coordination across projects and teams.

Impact - You are a critical thinker with an emphasis on creativity and innovation.

Passion - You have the drive to succeed paired with a continuous hunger to learn.

Leadership - You are trusted, empathetic, accountable, and empower others around you.

Technical Experience:

• At least 10 years in Hospitality and/or Travel Industry domain out of 20+ years overall experience.
• Experience in delivery and growth of $15M+ ACV portfolio.
• Exposure to North America and UK/Europe geographies.
• Specialization in any one or more Hospitality and/or Travel portfolio areas like PMS, CRS, POS, Distribution, CRM/CDP, Loyalty, Digital.

Responsibilities:

• Manage a distributed team of 200+ across geographies/regions.
• Proven background in handling customers directly as part of ongoing delivery.
• Proven experience in service modernization in existing delivery tracks and driving delivery transformation using automation and AI.
• Manage delivery discipline, talent supply chain, and operations.
• Build and nurture winning teams, with experience in delivering business outcomes.

Certifications:

• Agile/SAFe/PMP certifications in project management/product management.
• Cloud/AI or GenAI certifications will be an added plus.