Delivery Manager, Cyber, Data & Privacy

TN United Kingdom; Manchester; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An innovative legal services provider is seeking a Delivery Manager to lead their Managed Legal Services team. This role offers the opportunity to shape engagement strategies and develop high-performing teams while ensuring the delivery of world-class legal services. You'll manage a team of paralegals, oversee service delivery, and build effective relationships across various practice groups. With flexible working options and tailored career development, this position is perfect for those looking to make a significant impact in a dynamic environment.

Benefits

Tailored career development

Flexible working options

Carers’ leave (up to five paid days)

25 days’ annual leave

Contributory pension up to 5%

Death in service cover (4x salary)

Interest-free loans for season tickets

Qualifications

• Proven ability to manage a high-performing team of legal professionals.
• Experience delivering legal services in high-volume, multi-location environments.

Responsibilities

• Line manage a team of paralegals focused on delivering work to lawyers and external clients.
• Provide service delivery management support on engagements, including resource planning and quality assurance.

Skills

Experience in cyber, data, and privacy-related matters

Team management

Service delivery management

Stakeholder influence

Performance metrics analysis

Job description

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Delivery Manager, Cyber, Data & Privacy, Manchester

Client:

Pinsent Masons

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

4f245beef8c5

Job Views:

6

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Role Overview

Vario is a market-leading alternative legal services provider within the law firm Pinsent Masons. It is unique in the legal sector. Vario is a practice group within Pinsent Masons that includes Flexible Services, Consulting and Technology, Legal Project Management, and Managed Legal Services (MLS). This role is within our MLS team.

As the Vario team grows, we are recruiting a Delivery Manager to support our MLS Delivery teams in providing a world-class legal service to our practice groups and external clients. The role will focus on engagement strategies, pastoral care, and development of our legal delivery teams. The successful candidate will:

• Line manage a team of paralegals focused on delivering work to lawyers and external clients, including supervision, training, development, and management of direct reports.
• Supervise the delivery of legal services to end users.
• Provide service delivery management support on engagements, including resource planning, quality assurance, output/efficiency reviews, and progress reporting.
• Develop delivery models to ensure best-in-class service.
• Build effective relationships across practice groups and sectors.
• Collaborate with Resource Management to allocate work and monitor capacity and workload levels.

Our standard working hours are 9:30 am - 5:30 pm; flexible working requests are considered.

Candidate Overview

We seek candidates with the following skills and experience:

• Experience working on cyber, data, and privacy-related matters.
• Experience in alternative legal services.
• Proven ability to manage a high-performing team of legal professionals.
• Experience delivering legal services in high-volume, multi-location environments.
• Ability to influence stakeholders in a large commercial law firm to promote alternative service delivery models.
• Experience working with performance metrics to ensure excellent service delivery.

What We Offer

• Tailored career development within our award-winning team.
• Flexible working, including options to work from home.
• Carers’ leave (up to five paid days).
• 25 days’ annual leave, with options to purchase or rollover 5 days.
• Contributory pension up to 5%.
• Death in service cover (4x salary).
• Eligibility for interest-free loans for season tickets, gym memberships, or rental deposits.