Delivery Manager, Cyber, Data & Privacy

Pinsent Masons; Birmingham; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

A leading alternative legal service provider within Pinsent Masons is recruiting a Delivery Manager for their Managed Legal Services team. The role involves managing paralegals, ensuring best-in-class legal service delivery, and supporting the growth of delivery models. Candidates should have experience in legal services and team management in a high-volume environment.

Benefits

Flexible working options, including work from home.

Carers’ leave (up to five paid days).

25 days annual leave, with purchase or rollover options.

Contributory pension scheme up to 5%.

Death-in-service cover (4x base salary).

Interest-free loans for season tickets, gym memberships, or rental deposits.

Qualifications

• Experience in cyber, data, and privacy-related matters.
• Experience in alternative legal services.
• Proven experience managing a high-performing team.

Responsibilities

• Line manage a team of paralegals delivering legal work.
• Supervise delivery of legal services to end users.
• Develop effective working relationships across sectors.

Skills

Team Management

Stakeholder Influence

Service Delivery

Job description

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Delivery Manager, Cyber, Data & Privacy, Birmingham

Client: Pinsent Masons

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: dfda76ee8620

Job Views: 5

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

Role Overview

Vario is a market leading alternative legal services provider within the law firm Pinsent Masons. It is unique in the legal sector. Vario is a practice group within Pinsent Masons which incorporates Flexible Services, Consulting and Technology, Legal Project Management, and Managed Legal Services (MLS). This role sits within our MLS team.

As the Vario team grows, we are recruiting a Delivery Manager to support our MLS Delivery teams in ensuring we deliver a world-class legal service to our practice groups and external clients. The role will support engagement strategies across sectors and groups and focus on the development of our legal delivery teams and their capabilities. The successful candidate will:

• Line manage a team of paralegals focused on delivering work to lawyers and external clients, including supervision, training, development, and management of direct reports.
• Supervise the delivery of legal services to end users.
• Support service delivery management on engagements as required, including resource planning, quality assurance, output/efficiency reviews, and progress reporting.
• Continuously develop delivery models to ensure best-in-class service.
• Develop effective working relationships across relevant practice groups and sectors.
• Work with Resource Management to effectively manage work allocation, capacity, and workload levels.

Our standard working hours are 9:30 am - 5:30 pm, but we are open to flexible working requests.

Candidate Overview

We seek candidates who ideally have:

• Experience working on cyber, data, and privacy-related matters.
• Experience in alternative legal services.
• Proven experience managing a high-performing team of legal professionals.
• Experience delivering legal services in a high-volume, multi-location environment.
• Ability to influence stakeholders in a large commercial law firm to promote alternative service delivery models.
• Experience using performance metrics to ensure top-tier service delivery.

What We Offer

• Tailored career development and support within our award-winning team.
• Flexible working options, including the possibility to work from home.
• Carers’ leave (up to five paid days).
• 25 days of annual leave, with options to purchase or roll over 5 days.
• Contributory pension scheme up to 5%.
• Death-in-service cover (4x base salary).
• Eligibility for interest-free loans for season tickets, gym memberships, or rental deposits.