Delivery Manager (Corporate Pod) - Fixed-Term Contract

FOOTBALL ASSOCIATION; Wembley; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A sporting organization in Wembley is seeking a Delivery Manager to manage finance and payment system integrations. The ideal candidate will have over 5 years of experience in delivery or project management, strong stakeholder management skills, and the ability to work under pressure. The role offers a hybrid working model, competitive salary, and various benefits including free lunches and event tickets.

Benefits

Access to event day tickets

Free nutritious lunches

Free private medical cover

Contributory pension scheme

Additional leave days

Qualifications

• 5+ years of delivery or project management experience in finance or payments-related system integrations.
• Strong understanding of payment and finance processes.
• Excellent stakeholder management skills.

Responsibilities

• Manage the end-to-end delivery of finance and payment system integrations.
• Oversee cross-pod collaboration between finance, technology, product, and QA teams.
• Support the day-to-day activities of an agile team.

Skills

Delivery or project management experience

Stakeholder management

Interpersonal skills

Ability to work under pressure

Tools

JIRA

Confluence

Job description

Have the digital world at your feet

Overview

The FA is now searching for a Delivery Manager to join our Digital Technology team on a 12-month fixed-term contract. Reporting into the Senior Delivery Manager, this role is responsible for managing the end-to-end delivery of finance and payment system integrations-ensuring efficient coordination across internal teams, external vendors, and wider stakeholders. Working closely with the Product Management team and key business stakeholders, this role leads the delivery of technology using both internal and third-party development teams. This role will be initially aligned to our Digital Technology 'Corporate' product line, although there may occasionally be a requirement to move the product line to support business priorities. The Corporate product team works closely with The FA Finance and HR Divisions by creating best-in-class digital products supporting finance and HR functions and providing a better digital experience for all stakeholders.

What will you be doing?

• Servant leader for a software development team consisting of developers, QA Engineers, a Product Owner and a Product Manager
• Working with Product Managers and Product Owners to facilitate effective product planning, backlog management and creating a clear delivery plan
• Lead delivery of finance and payment integration projects, with accountability for timelines, scope, and quality
• Oversee cross-pod collaboration between finance, technology, product, and QA teams, ensuring effective coordination to ensure successful delivery
• Manage integration of third-party payment gateways, internal finance systems, and digital platforms supporting multiple revenue streams in the FA
• Ensuring ongoing and effective delivery management and communication
• Support the day-to-day activities of an agile team and ensure agile ceremonies such as sprint planning, stand-ups, sprint reviews and sprint retrospectives take place and are effective
• Driving the efficacy of the agile delivery team, improving velocity and quality, producing supporting metrics and data to highlight areas of potential improvement
• Nurture a culture of continuous improvement within the delivery team
• Help identify and manage cross-team dependencies
• Ensure that delivery follows the FA Delivery Framework - adhering to all reporting and documentation requirements
• Ensure all delivery reporting requirements are met, including RAG status, delivery plan, roadmaps and RAID logs
• Ensure Steering Group with senior stakeholders is in place for initiative delivery review
• Ensure all delivery follows standard FA IT change control processes and releases are communicated in an effective and timely manner
• Support the development and continuous improvement of IT policies, specifically the adoption of agile delivery best practice
• Contribute to the wider DT through various communities of practice (Agile, Delivery, etc)
• Represent Digital Technology on cross-functional teams and promote collaboration and mutual understanding of delivery methodologies
• Executes additional tasks as required to meet the FA's changing priorities. Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained

What are we looking for?

Essential for the role:

• 5+ years of delivery or project management experience in finance or payments-related system integrations
• Strong understanding of payment and finance processes
• Excellent stakeholder management skills
• Excellent interpersonal skills, relationship building, communication, and influencing
• Ability to work under pressure and to tight deadlines
• Effective communicator for all levels of the organisation - both written and verbal

Beneficial to have:

• Willingness to learn new skills and be objective
• Project Management and/or Scrum Master certification (or similar Agile framework)
• Experience of working in an elite sports environment
• Experience/knowledge of football at any level
• Experience of using some or all: Smartsheet, Teams, Miro, JIRA and Confluence
• Experience of working with third-party SaaS solution providers

What\'s in it for you?

We are committed to ensuring everyone can flourish in their roles. To achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George’s Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being
• Free, nutritious lunches at Wembley Stadium and St. George\'s Park
• Free private medical cover
• A contributory pension scheme
• An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract)
• A hybrid working model which offers greater flexibility

For more information on what it is like to work at The FA, please visit our FA Careers page.

Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA\'s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.