Delivery Manager

Halian Technology Limited; West Midlands Combined Authority; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the technology sector is seeking a Delivery Manager to oversee digital support services across Data & AI platforms. The ideal candidate will have a strong background in delivery management, Agile methodologies, and experience leading Data & AI initiatives to deliver measurable business outcomes. This role offers an opportunity to make a significant impact within the hospitality industry by modernizing support functions.

Qualifications

• Strong background in delivery management of modern digital and data platforms.
• Experience leading complex Data & AI initiatives with proven business value.
• Experience in hospitality or retail sectors is a plus.

Responsibilities

• Own and deliver the Data & AI delivery roadmap, ensuring measurable business outcomes.
• Lead end-to-end delivery of AI and data initiatives, from scoping to execution.
• Manage third-party vendors and delivery partners to ensure value and quality.

Skills

Delivery management

Stakeholder management

Agile

Waterfall

Analytical problem solving

Education

Project Management certification (e.g., Prince2, Agile)

Job description

Halian Technology is seeking a highly capable Delivery Manager to lead the evolution and operation of digital support services across our Data & AI platforms. This is a strategic and delivery-focused leadership position, ideal for someone who thrives in fast-paced, high-availability environments and is passionate about delivering customer-centric digital experiences through operational excellence.

As the Delivery Manager, you will define and manage support strategies and operational models for a suite of data-driven digital platforms, including web, mobile, APIs, and customer intelligence services. You’ll ensure robust support using both internal and third-party resources, embed automation and observability, and help modernize support functions as we scale our digital and AI capabilities across the business.

Key Responsibilities

• Own and deliver the Data & AI delivery roadmap, ensuring real, measurable business outcomes
• Lead the end-to-end delivery of AI and data initiatives, from initial scoping through to execution and optimization
• Drive project and Continual Improvement (CI) outcomes aligned with strategic business goals
• Proactively identify, manage, and communicate risks, dependencies, and delivery timelines
• Ensure alignment and integration with cross-functional teams including Infrastructure, EPOS, Engineering, and Support Services
• Manage third-party vendors and delivery partners to ensure value and quality
• Embed best practices in delivery governance, stakeholder management, and agile execution
• Continuously refine backlog items (epics, features) in collaboration with product, architecture, and engineering teams
• Track delivery metrics including budget burn-down, velocity, scope changes, and resource utilization
• Keep pace with evolving trends in data engineering, AI, and data science, and assess applicability to the hospitality industry

Key Requirements:

• Strong background in delivery management of modern digital and data platforms
• Experience leading complex Data & AI initiatives with proven business value
• Excellent knowledge of Agile, Waterfall, and hybrid delivery methodologies
• Skilled in managing cross-functional, matrixed teams (including third-party and remote)
• Strong stakeholder management, communication, and influencing skills
• Highly analytical with the ability to solve problems and make progress amid ambiguity
• Relevant Project Management certification (e.g., Prince2, Agile)
• Experience in hospitality or retail sectors is a plus

If you're passionate about making a measurable impact in a high-profile hospitality brand, apply now!