Delivery Manager

Booker Group plc; Wales; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company in the UK is seeking an experienced manager for their delivery department. The successful candidate will lead a team to ensure efficiency and high customer service standards while managing costs. The role requires previous management experience, particularly in logistics or warehouse operations. A focus on customer satisfaction and the ability to motivate a team are essential elements for success.

Qualifications

• Previous experience and knowledge of deliveries/transport are essential.
• Experience in engaging with customers and building strong relationships.
• Ability to identify talent and encourage development in a team.

Responsibilities

• Leading your team to ensure the branch trades efficiently and safely.
• Managing delivery costs and customer charges to achieve targets.
• Identifying opportunities to improve efficiency in operations.

Skills

Team leadership

Customer service

Efficiency improvement

Communication

Motivation

Education

Management CPC

Experience of managing a warehouse operation

Job description

Overview

We are looking for someone who can lead a team to ensure that the delivery department is trading efficiently, safely, within legal constraints and offers the highest customer service standards. An experienced manager who is dedicated to keeping customers happy, takes pride in their work and has a proven track record of motivating, developing and challenging their team to improve the delivery operation. Can you deliver this?

Responsibilities

• Leading your team to ensure your branch is trading efficiently, safely, within legal constraints and offering the highest customer service standards.
• Managing delivery costs and customer charges to achieve agreed targets.
• Identifying opportunities to improve efficiency and setting challenging targets to minimise payroll cost
• Understanding the local market in order to offer the best service in your area ensuring fantastic customer service and satisfaction.
• Managing your team effectively to cover all customer service requirements and engaging with customers, using feedback to improve service and satisfaction
• Working with the regional team, assisting the business to identify opportunities while developing or improving ways of working.

Experience & Qualifications

• Previous experience and knowledge of deliveries/ transport are essential in addition to:
• Management CPC
• Experience of managing a warehouse operation
• Engaging with customers and building and maintaining strong relationships
• Developing new ideas and challenging a team to improve the delivery service
• Identifying talent and encouraging development in a team
• Motivating a team to build a strong customer service culture
• Communicating openly and being able to influence key stakeholders
• Planning and organising effectively
• A "Hands on approach" is beneficial