Delivery Manager

TEAM; United Kingdom; Hybrid; GBP 81,000 - 99,000; Full time

Benefits offered by this job

Pension from day one

Health-related cover

EV scheme

Professional development & Microsoft认证

Hybrid/Remote - 1 to 2 days a month in

Job summary

TEAM is seeking an experienced Delivery Manager to oversee service delivery across multiple teams in a growing technology and consultancy environment. You will partner with Team Leaders, Project Managers and senior leadership to keep projects on track, address operational blockers and ensure high-quality customer delivery.

The role offers hybrid/remote work with a strong benefits package and opportunities for professional development in Microsoft certifications within a forward-looking technical

Qualifications

• 5+ years' experience in project or service management at Team Leader or Manager level.
• Hands-on experience delivering ERP projects, ideally within Microsoft Dynamics NAV or Business Central.
• Proven experience managing multiple workstreams, teams and customer priorities.
• Strong customer-facing experience across discovery, UAT, go-live and post-go-live.

Responsibilities

• Leading and supporting Team Leaders across multiple delivery teams.
• Monitoring team capacity, workload and resource allocation to ensure effective delivery.
• Overseeing delivery standards, quality and adherence to agreed processes.
• Identifying and resolving operational blockers, resource issues and project risks.
• Acting as the first point of escalation for internal and customer service issues.
• Working closely with Project Managers, Account Management and supporting teams to maintain project continuity.
• Investigating root causes and implement solutions to prevent recurring issues.
• Providing senior leadership with visibility of project health, risks, resource requirements and team performance.
• Supporting commercial oversight, including scope changes, change control and forecasting.
• Driving continuous improvement initiatives to improve efficiency, quality and customer satisfaction.

Skills

Team Leadership

ERP Delivery

Stakeholder Management

Microsoft Dynamics NAV

Business Central

Risk Management

Tools

Microsoft Dynamics NAV

Microsoft Dynamics 365 Business Central

Job description

An exciting opportunity has arisen for an experienced Delivery Manager to join a growing technology and consultancy environment.

This is a key operational leadership position, responsible for ensuring the day-to-day stability, quality and consistency of service delivery across multiple teams. Working closely with Team Leaders, Project Managers and senior leadership, you will act as a central point of coordination, ensuring projects remain on track, operational issues are resolved quickly, and customers receive a consistently high standard of service.

Alongside operational delivery, you will work closely with the senior leadership team to identify and implement improvements that increase efficiency, strengthen service processes and enhance customer satisfaction.

What's in it for you?

• Competitive salary of up to £90,000 per annum
• Strong benefits package (pension from day one, health-related cover, EV scheme)
• Ongoing professional development and Microsoft certification support
• Modern, forward-thinking technical environment
• Hybrid/Remote – 1 to 2 days a month in the office

As Delivery Manager, your responsibilities will include:

• Leading and supporting Team Leaders across multiple delivery teams.
• Monitoring team capacity, workload and resource allocation to ensure effective delivery.
• Overseeing delivery standards, quality and adherence to agreed processes.
• Identifying and resolving operational blockers, resource issues and project risks.
• Acting as the first point of escalation for internal and customer service issues.
• Working closely with Project Managers, Account Management and supporting teams to maintain project continuity.
• Investigating root causes and implement solutions to prevent recurring issues.
• Providing senior leadership with visibility of project health, risks, resource requirements and team performance.
• Supporting commercial oversight, including scope changes, change control and forecasting.
• Driving continuous improvement initiatives to improve efficiency, quality and customer satisfaction.

What we're looking for in a Delivery Manager:

• 5+ years' experience in project or service management at Team Leader or Manager level.
• Hands-on experience delivering ERP projects, ideally within Microsoft Dynamics NAV or Business Central.
• Proven experience managing multiple workstreams, teams and customer priorities.
• Strong customer-facing experience across discovery, UAT, go-live and post-go-live.
• Experience managing escalations, resolving blockers and identifying root causes.
• Confident working with Project Managers, Developers, Architects and Support teams.
• Strong communication skills with both technical and non-technical stakeholders.
• Ability to identify project risks and quality issues and take proactive action.
• Experience reviewing project documentation and deliverables.
• Comfortable managing challenging conversations and customer expectations.
• Exposure to ITIL, Agile, PRINCE2 or similar project frameworks.
• Background in consultancy, project management or service management within a fast-paced technology environment.