Delivery Manager

Driver Hire Borders; Norwich; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in logistics is seeking an experienced manager for their delivery department in Norwich. This role involves leading a team to ensure compliance with legal standards, optimizing delivery performance, and enhancing customer satisfaction. Candidates must possess strong customer engagement skills and a Management CPC qualification. Opportunities for career growth and a comprehensive benefits package are offered.

Benefits

Comprehensive benefits package

Career growth opportunities

Qualifications

• Previous delivery/transport management experience is essential.
• Experience managing warehouse operations is required.
• A hands-on approach is beneficial.

Responsibilities

• Leading your team to ensure efficient, safe trading within legal constraints.
• Managing delivery costs and customer charges to meet targets.
• Identifying efficiency improvements and setting payroll cost targets.

Skills

Customer engagement skills

Relationship-building ability

Creative thinking for service improvement

Motivational leadership

Effective communication

Strong planning and organizational abilities

Education

Management CPC qualification

Job description

What's in it for you

At Booker, we offer a great place to work and opportunities for career growth, along with a comprehensive benefits package:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months of service, a Tesco colleague discount card with 10% off, increasing to 15%, at Tesco for four days after every pay period, thirteen times a year. Also, 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM-only deals with Tesco Mobile, plus additional deals throughout the year.
• Up to 30% off car, pet, and home insurance at Tesco Bank. Terms apply.
• Free eye tests when spending £50 or more, with 30% off glasses, sunglasses, and contact lenses on the same spend.
• 50% off health checks at Tesco Pharmacy.
• Exclusive discounts on RAC breakdown cover and other everyday purchases, including a cycle-to-work scheme.
• After 3 months, join our annual Save As You Earn share scheme to buy Tesco shares at a discount.
• Retirement savings plan (pension) with Booker matching contributions up to 5%.
• Life assurance coverage for death in service, up to three times your annual pay.
• Health and wellbeing support, including an Employee Assistance Programme and Virtual GP for you and your family.
• A comprehensive holiday package.

About the role

Are you looking to work for a company that truly delivers? Planning your route to success?

We seek an experienced manager to lead our delivery department, ensuring efficient, safe operations within legal constraints, and providing excellent customer service. The role requires motivating, developing, and challenging your team to improve delivery performance. Experience, knowledge, and skills in warehouse and transport are essential, based at one of our delivery locations.

You will be responsible for

• Leading your team to ensure efficient, safe trading within legal constraints and high customer service standards.
• Managing delivery costs and customer charges to meet targets.
• Identifying efficiency improvements and setting challenging payroll cost targets.
• Understanding the local market to provide the best service and customer satisfaction.
• Managing your team to meet customer service requirements and engaging with customers for feedback-driven improvements.
• Collaborating with regional teams to identify opportunities and develop or enhance operational methods.

You will need

• Previous delivery/transport management experience and knowledge are essential.
• Management CPC qualification.
• Experience managing warehouse operations.
• Strong customer engagement skills and relationship-building ability.
• Creative thinking for service improvement and team development.
• Talent identification and nurturing skills.
• Motivational leadership to foster a customer-centric culture.
• Effective communication and stakeholder influence skills.
• Strong planning and organizational abilities.
• A hands-on approach is beneficial.