Delivery Manager

Tesco; Nantgarw; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading food and drink wholesaler in the UK is looking for an experienced Delivery Team Manager in Nantgarw to lead a dedicated team. The role requires significant experience in deliveries and transport, focusing on efficiency and high customer service standards. Candidates should possess a Management CPC and a hands-on approach to team leadership, building strong customer relationships. This is a full-time position offering opportunities for personal development and flexible working arrangements.

Benefits

Flexible working opportunities

Inclusive workplace environment

Training and development programs

Qualifications

• Previous experience and knowledge of deliveries/transport are essential.
• Experience of managing a warehouse operation.
• Ability to engage with customers and build relationships.
• A hands-on approach to leadership is beneficial.

Responsibilities

• Lead your team to ensure efficient and safe trading.
• Manage delivery costs and customer charges.
• Identify opportunities to improve operational efficiency.
• Engage with customers and build strong relationships.

Skills

Leadership

Customer service

Team motivation

Efficiency improvement

Communication

Education

Management CPC

Job description

Overview

Do you want to work for a company that truly delivers? Planning your route to success?

We are looking for someone who can lead a team to ensure that the delivery department is trading efficiently, safely, within legal constraints and offers the highest customer service standards. An experienced manager who is dedicated to keeping customers happy, takes pride in their work and has a proven track record of motivating, developing and challenging their team to improve the delivery operation.

Based in one of our delivery locations, experience, knowledge and skills in warehouse / transport are essential.

Responsibilities

• Lead your team to ensure the branch trades efficiently, safely, within legal constraints and offers the highest customer service standards.
• Manage delivery costs and customer charges to achieve agreed targets.
• Identify opportunities to improve efficiency and set challenging targets to minimise payroll cost.
• Understand the local market to offer the best service in your area and ensure fantastic customer service and satisfaction.
• Manage your team effectively to cover all customer service requirements and engage with customers, using feedback to improve service and satisfaction.
• Work with the regional team, assisting the business to identify opportunities while developing or improving ways of working.
• Engage with customers and build and maintain strong relationships; develop new ideas and challenge the team to improve the delivery service.
• Identify talent and encourage development within the team; motivate to build a strong customer service culture.
• Communicate openly and influence key stakeholders; plan and organise effectively.
• A hands-on approach is beneficial.

Qualifications

• Previous experience and knowledge of deliveries/transport are essential in addition to:
• Management CPC
• Experience of managing a warehouse operation
• Engaging with customers and building and maintaining strong relationships
• Developing new ideas and challenging a team to improve the delivery service
• Identifying talent and encouraging development in a team
• Motivating a team to build a strong customer service culture
• Communicating openly and being able to influence key stakeholders
• Planning and organising effectively
• A hands-on approach is beneficial

About Booker

Booker is the UK's leading food & drink wholesaler. We serve independent retailers, caterers and small businesses across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, and six support centre locations.

Diversity, Equity and Inclusion

Diversity, equity and inclusion (DEI) at Booker means that whoever you are and whatever your background, we want you to feel represented and able to be yourself at work. We’re a place where Everyone’s Welcome.

Flexible working

We welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love, and others are navigating life changes. Please talk to us during your application about how we may support you.

Accessibility

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For information on accessibility support, please contact recruitment at Booker Group.

Please note: We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beverages, or driving roles. Some roles may close earlier than the advertised end date due to high volumes of applicants. We will provide individual feedback to those who attend an interview.

*Booker Group is part of Tesco plc, but operates separately from the core Tesco business and has different benefits.*

For more information about us please visit www.bookergroupjobs.co.uk