Delivery Manager

Flextrade; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Delivery Manager to enhance client relationships and lead project implementations. This role is pivotal in managing client onboarding and ensuring alignment with their goals. The ideal candidate will possess a Bachelor's degree, exceptional communication skills, and a background in a front office trading environment. Join a collaborative team that values integrity, flexibility, and continuous improvement, all while enjoying a dynamic work environment. This is an exciting opportunity to contribute to innovative trading solutions and make a significant impact in the financial technology sector.

Qualifications

• Bachelor's degree required with strong communication and analytical skills.
• Experience in a front office trading environment is a plus.

Responsibilities

• Manage client relationships and drive implementation of projects.
• Onboard new clients and manage existing client accounts.
• Serve as a liaison with internal departments for issue resolution.

Skills

Project Management

Communication Skills

Analytical Skills

Customer Service

Relationship Management

Education

Bachelor's Degree

Job description

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FlexTrade Systems is a provider of customized multi-asset execution and order management trading solutions for buy- and sell-side financial institutions. Through deep client partnerships with some of the world's largest, most complex and demanding capital markets firms, we develop the flexible tools, technology and innovation that deliver our clients a competitive edge. Our globally distributed engineering teams focus on adaptable technology and open architecture to develop highly sophisticated trading solutions that can automate and scale with your business strategies.

At FlexTrade, we hold our values close to heart, with pride and gratitude, as they guide us in everything that we do. We are dedicated to giving our clients a competitive edge, taking ownership of our responsibilities, being flexible to adapt to ever changing environment and technology, bringing integrity to every interaction and we continue to improve, grow together and collaborate as one team. All of these while having fun truly makes FlexTrade a wonderful place to work.

About You

The Delivery Manager will manage client relationships and will drive implementation of projects and other initiatives post contract. This position involves project management, understanding client business/workflows and relationship management with assigned client accounts. This position requires prior knowledge and experience with software technology and the business flows of Equities (Equities and Equity Options).

1. Onboarding new clients on to FlexOMS sell-side product and manage existing clients.
2. Cultivate client partnerships to ensure joint alignment of short and long-term goals.
3. Tracking of strategic client issues and progressing them through internal groups.
4. Serving as a liaison with internal departments including Sales, Development and Technical Support.
5. Manage multiple clients and prioritize tasks among those clients.
6. Working with technical support and operations groups to ensure timely resolution of tactical issues.
7. Initiate, participate, and lead departmental and intra-departmental teams and initiatives to improve processes.

Minimum Requirements

1. Bachelor's degree
2. Outstanding presentation and communication skills (verbal & written).
3. Previous experience in a front office trading environment e.g. trade support
4. An interest in learning about equities trading business flows and markets.
5. Project management experience a plus.
6. Exceptional customer service and relationship building skills.
7. Strong analytical skills and detail oriented.
8. Self-motivated and proactive.
9. Strong communication skills - written and verbal.

FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

FlexTrade UK Ltd. conducts a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates.