Delivery Manager

The Football Association; London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A prominent sports organization in London seeks a Delivery Manager for a 12-month contract to lead cross-functional teams in delivering software solutions. This role involves collaboration with product management and ensuring effective delivery management using agile methodologies. Ideal candidates will have strong communication skills, experience in managing third-party software deliveries, and a passion for sports.

Benefits

Access to event day tickets at Wembley

Free nutritious lunches

Free private medical cover

Contributory pension scheme

Additional leave days

Qualifications

• Excellent interpersonal skills, relationship building, and influencing.
• Ability to work under pressure and to tight deadlines.
• Experience managing third-party supplier software delivery and integration.

Responsibilities

• Lead and manage cross-functional delivery teams.
• Facilitate effective product planning and backlog management.
• Ensure ongoing effective delivery management and communication.

Skills

Interpersonal skills

Relationship building

Communication

Influencing

Leadership

Pressure handling

Tools

Smartsheet

Teams

Miro

JIRA

Confluence

Job description

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Reporting into the SeniorDelivery Manager, theDelivery Manageris responsible for leading up to two cross functional delivery teams. Working closely with the Product Management team and key business stakeholders, this role leads the delivery of technology using both internal and third party development teams.

This role will be initially aligned to our Digital Technology ‘Follow and Attend' product line, although there may occasionally be a requirement to move product line to support business priorities. The Follow and Attend product team support a range of products support England fans and Wembley guests, including the England Supporters Travel Club, Wembley tickets, Experiences by Wembley, FA.com etc.

The role is a 12-month Fixed-Term Contract based at Wembley Stadium.

What will you be doing?

Delivery

• Servant leader for a software development team consisting of developers, QA Engineers, a Product Owner and a Product Manager
• Manage the delivery of software and applications provided by third party suppliers
• Working with Product Managers and Product Owners to facilitate effective product planning, backlog management and creating a clear delivery plan
• Ensuring ongoing and effective delivery management and communication
• Support the day to day activities of an agile team and ensure agile ceremonies such as sprint planning, stand ups, sprint reviews and sprint retrospectives take place and are effective
• Driving the efficacy of the agile delivery team improving velocity and quality, producing supporting metrics and data to highlight areas of potential improvement
• Nurture a culture of continuous improvement within the delivery team
• Help identify and manage cross team dependencies
• Ensure that the team correctly track development activities and progress in Jira

Governance

• Ensure that delivery follows the FA Delivery Framework – adhering to all reporting and documentation requirements.
• Ensure all delivery reporting requirements are met including RAG status, delivery plan, roadmaps and RAID logs
• Ensure Steering Group with senior stakeholders is in place for initiative delivery review.
• Ensure all delivery follows standard FA IT change control processes and releases are communicated in an effective and timely manner.
• Manage risk effectively and escalate issues appropriately

Other

• Support the development and continuous improvement of IT policies specifically the adoption of agile delivery best practice.
• Contribute to the wider DT through various communities of practice (Agile, Delivery etc)
• Represent Digital Technology on cross-functional teams and promote collaboration and mutual understanding of delivery methodologies.
• Executes additional tasks as required to meet the FA's changing priorities.
• Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.

What are we looking for?

Essential for the role:

• Excellent interpersonal skills, relationship building, communication, influencing
• Ability to work under pressure and to tight deadlines
• Effective communicator for all levels of the organisation – both written and verbal
• Ability to lead cross-functional teams without line-management responsibilities
• Experience of managing third party supplier software delivery and integration
• Willingness to learn new skills and be

Beneficial to have:

• Experience of working in an elite sports environment
• Experience/knowledge of football at any level.
• Experience of using some or all of Smartsheet, Teams, Miro, JIRA and Confluence
• Experience of Player Performance Analysis software, processes and platforms.
• Comfortable managing data focussed initiatives such as data integrations and reporting
• Experience of working with third party SaaS solution providers

What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitivesalary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being.
• Free, nutritious lunches at Wembley Stadium and St. George's Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.)
• A hybrid working model which offers greaterflexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page,

Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.