Delivery Manager

TN United Kingdom; Leeds; On-site; GBP 40,000 - 75,000; Full time

Job summary

An established industry player is seeking a Delivery Manager to lead their Managed Legal Services team. This role focuses on delivering exceptional legal services while managing a team of paralegals. The successful candidate will play a crucial role in resource planning, quality assurance, and fostering strong relationships across various practice groups. With a commitment to tailored career development and support, this opportunity offers a chance to thrive in a dynamic environment that values flexibility and innovation. If you are passionate about legal services and team management, this is the perfect role for you.

Benefits

Tailored career development

Agile working

Carers’ leave

25 days annual leave

Contributory pension up to 5%

Death in service cover

Interest free loans for travel, gym, and rental

Qualifications

• Experience managing a high performing team of legal professionals.
• Demonstrable experience in a high volume, multi-location environment.

Responsibilities

• Line manage a team of paralegals and supervise legal service delivery.
• Develop effective working relationships across practice groups.

Skills

Alternative legal services experience

Managing high performing teams

Service delivery management

Stakeholder influencing

Performance metrics management

Job description

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Vario is a market leading alternative legal services provider within the law firm, Pinsent Masons. It is unique in the legal sector. Vario is a practice group within Pinsent Masons which incorporates Flexible Services, Consulting and Technology, Legal Project Management and Managed Legal Services (MLS). This role sits within our MLS team.

As the Vario team grows, we are recruiting a Delivery Manager to support our MLS Delivery teams in ensuring that we are delivering a world class legal service to our practice groups and external clients. The role will support our engagement strategies with both sectors and groups and focus on the pastoral care and development of our legal delivery teams and their capabilities. The successful candidate will:

1. Line manage a team of paralegals focused on the delivery of work to both lawyers and external clients. This will include day-to-day supervision, training & development, and management of direct reports.
2. Supervise the delivery of legal services to end users.
3. Provide service delivery management support on engagements as required. This includes resource planning, quality assurance, output/efficiency reviews, and progress reporting.
4. Continually develop delivery models to ensure best in class service.
5. Develop effective working relationships across relevant practice groups and sectors.
6. Work with Resource Management to effectively manage the allocation of work, and monitor/manage capacity and workload levels.

Our standard working hours are 9.30am-5.30pm, however, we are happy to consider flexible working requests.

Please note, this role will sit within one of our specialist teams: Asset Management, Banking, Commercial, Construction, Corporate, Cyber, Data & Privacy, Document Review, Disputes, Employment, Intellectual Property, Planning, Property Development or Transaction Management.

Candidate Overview

We are looking for candidates who ideally hold the following skills and experience:

1. Alternative legal services experience.
2. Demonstrable experience of managing a high performing team of legal professionals.
3. Experience in managing the delivery of legal services in a high volume, multi-location environment.
4. Experience in influencing stakeholders in a large commercial law firm to promote the benefits of utilising alternative service delivery models.
5. Significant experience of working with performance metrics to ensure best in class service delivery.

What can we offer you?

1. Tailored career development and support within our award-winning team.
2. Agile working (the opportunity to work from home, subject to diary commitments).
3. Carers’ leave (up to five paid days’ leave towards caring responsibilities).
4. 25 days’ annual leave entitlement and the opportunity to purchase or roll over 5 days.
5. Contributory pension of up to 5%.
6. Death in service cover (4 x base salary).
7. Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan.