Delivery Manager

RED Global; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

RED Global, on behalf of a Key Client Partner, seeks an experienced Clinical Coding - Delivery Manager to lead coding operations, quality, and service delivery while remaining actively involved in coding complex inpatient cases across multiple specialties.

You will review records, assign ICD-10 and OPCS-4 codes, ensure accuracy and compliance, manage backlogs, monitor throughput, and drive a 90% accuracy target; collaborate with clinicians and client stakeholders to improve processes.

Qualifications

• Minimum 5+ years post-accreditation clinical coding experience.
• Proven experience coding inpatient episodes across multiple specialties.
• Experience managing coding operations, productivity targets and service delivery.
• Experience working with clinicians and client stakeholders.

Responsibilities

• Review patient records to assign ICD-10 and OPCS-4 codes per standards.
• Code complex, high-acuity inpatient cases independently.
• Collaborate with clinicians to clarify diagnoses and procedures.
• Ensure coding accuracy, completeness and compliance with standards.
• Monitor backlog and throughput; manage productivity and SLAs.
• Escalate complex coding and operational issues as needed.
• Present performance reports and SLA metrics.

Skills

Clinical coding

ICD-10 coding

OPCS-4 coding

Multi-specialty coding

Education

NCCQ ACC

Standards refresher cert

Tools

EHR

PAS

Encoder

Job description

RED Global, on behalf of a Key Client Partner, is currently seeking an experienced Clinical Coding - Delivery Manager to lead clinical coding operations, quality, and service delivery while remaining actively involved in the coding of complex inpatient cases across multiple specialties.

Please find the details below:

• Role: Clinical Delivery Manager
• Start: ASAP
• Duration: 12months+
• Capacity: Full time

Key Responsibilities

• Review and analyze patient records to accurately assign ICD-10 and OPCS-4 codes in accordance with national clinical coding standards and conventions.
• Independently code complex, high-acuity, and multi-specialty inpatient cases.
• Collaborate with clinicians to clarify diagnoses, procedures, and incomplete clinical documentation.
• Ensure coding accuracy, completeness, and compliance with established coding standards.
• Support coding quality improvement initiatives and best practice adoption across the team.
• Monitor and manage coding backlogs to ensure timely turnaround and optimal resource utilization.
• Act as the escalation point for complex coding and operational issues.
• Monitor daily coding throughput and productivity to ensure achievement of agreed monthly and annual FCE targets.
• Drive team performance to achieve and maintain a minimum 90% clinical coding accuracy target.
• Prepare and present regular performance reports, SLA metrics, and service reviews.
• Identify and address operational risks, delivery challenges, and productivity
• Minimum 5+ years of post-accreditation clinical coding experience.
• Proven experience coding inpatient episodes across multiple clinical specialties.
• Demonstrated experience coding complex clinical cases independently.
• Experience managing coding operations, productivity targets, and service delivery.
• Experience using EHR, PAS, Encoder, and other healthcare information systems.
• Experience working directly with clinicians and client stakeholders.

Essential Qualifications

• NCCQ Accredited Clinical Coder (ACC) or equivalent recognized Clinical Coding Certification.
• Clinical Coding Standards Refresher Certification completed within the last 3 years.