Delivery Manager

Booker; Folkestone; On-site; GBP 32,000 - 44,000; Full time

Job summary

Booker Group is seeking an experienced Delivery Manager to lead a branch delivery team, ensuring efficient, safe operations and high customer service standards.

You will manage delivery costs, optimise payroll and engage with customers while collaborating with the regional team to identify opportunities and improve ways of working. A hands‑on leader with CPC knowledge is preferred.

Qualifications

• Previous experience and knowledge of deliveries/transport are essential.
• Experience of managing a warehouse operation.
• Engaging with customers and building and maintaining strong relationships.
• Developing new ideas and challenging a team to improve the delivery service.
• Identifying talent and encouraging development in a team.
• Motivating a team to build a strong customer‑service culture.
• Communicating openly and influencing key stakeholders.
• Planning and organising effectively.
• A hands‑on approach is beneficial.
• Management CPC qualification is beneficial.

Responsibilities

• Lead your team to ensure the branch trades efficiently and safely, within legal constraints, and delivers the highest customer service standards.
• Manage delivery costs and customer charges to achieve agreed targets.
• Identify opportunities to improve efficiency and set challenging targets to minimise payroll cost.
• Understand the local market to offer the best service, ensuring fantastic customer satisfaction.
• Manage your team effectively to cover all customer‑service requirements and engage with customers, using feedback to improve service and satisfaction.
• Work with the regional team to assist the business to identify opportunities while developing or improving ways of working.

Skills

Delivery knowledge

Warehouse operation management

Customer service

Team leadership

Stakeholder management

Planning & organising

People development

Communication

Hands-on approach

Education

Management CPC qualification

Job description

Do you want to work for a company that truly delivers? Planning your route to success?

We are looking for an experienced manager who can lead a team to ensure that the delivery department is trading efficiently, safely and within legal constraints, and offers the highest customer service standards.

Responsibilities

• Lead your team to ensure the branch trades efficiently and safely, within legal constraints, and delivers the highest customer service standards.
• Manage delivery costs and customer charges to achieve agreed targets.
• Identify opportunities to improve efficiency and set challenging targets to minimise payroll cost.
• Understand the local market to offer the best service, ensuring fantastic customer satisfaction.
• Manage your team effectively to cover all customer‑service requirements and engage with customers, using feedback to improve service and satisfaction.
• Work with the regional team to assist the business to identify opportunities while developing or improving ways of working.

Qualifications

• Previous experience and knowledge of deliveries/transport are essential.
• Experience of managing a warehouse operation.
• Engaging with customers and building and maintaining strong relationships.
• Developing new ideas and challenging a team to improve the delivery service.
• Identifying talent and encouraging development in a team.
• Motivating a team to build a strong customer‑service culture.
• Communicating openly and influencing key stakeholders.
• Planning and organising effectively.
• A hands‑on approach is beneficial.
• Management CPC qualification is beneficial.

Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers and small businesses across the country. We operate over 190 cash and carry branches and 8 distribution centres.

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. We’re a place where Everyone’s Welcome.

We always welcome conversations about flexible working. Whether you’re at the beginning of your career or have life‑changing commitments, let us know how we might support you.

We’re proud that Booker is a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.

Please note we can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm, or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

For further information on the accessibility support you can expect, please contact [e-mail].

Booker Group is part of Tesco plc; benefits offered will differ from those at Tesco.