Delivery Manager

Digital Waffle; Birmingham; On-site; GBP 90,000 - 120,000; Full time

Job summary

Digital Waffle, a well-established ecommerce retailer in the UK, seeks a Senior Agile Delivery Manager to own end-to-end delivery across one or more product areas and coach teams on Agile practices while managing scope, timelines, budgets and dependencies.

You will act as a senior delivery leader, collaborating with Technology and business leadership to mature the Product Operating Model and deliver value with data-driven reporting and improved delivery standards.

Qualifications

• Strong experience across project delivery and Agile/Scrum, managing scope, timelines, budgets and risks.
• Proven track record delivering complex, multi-team technology and business programmes.
• Pragmatic Agile leader with experience coaching high-performing teams and driving accountability.
• Confident managing senior stakeholders, competing priorities and delivery expectations.
• Skilled in planning, forecasting and data-driven reporting, with a focus on commercial value and outcomes.
• Proficient in Jira and Confluence, with a proactive, outcome-focused approach to driving change.

Responsibilities

• Own end-to-end delivery across product areas, managing scope, timelines, budgets and risks.
• Coach teams in Agile practices, building accountable, high-performing teams focused on continuous improvement.
• Coordinate multiple squads, managing dependencies, priorities and quarterly planning.
• Provide clear, data-driven delivery reporting, tracking metrics such as cycle time, throughput and predictability.
• Act as a senior stakeholder across Technology and the wider business, influencing decisions and managing expectations.
• Work with Product & Technology leadership on roadmaps and improve delivery standards and ways of working.

Skills

Agile/Scrum

Coaching

Stakeholder management

Data-driven reporting

Delivery leadership

Delivery metrics

Cross-team coordination

Tools

Jira

Confluence

Job description

A well-established ecommerce retailer is hiring a Senior Agile Delivery Manager to operate across multiple teams and initiatives, setting the standard for delivery as the business matures its Product Operating Model.

This is not a squad-level facilitator role. You'll take end-to-end accountability for delivery across one or more product areas, coaching teams on Agile while owning the harder edges of project delivery: scope, timelines, budget, dependencies and reporting up to leadership. Being genuinely strong across both disciplines is central to this role. Candidates who lean too heavily on ceremony without owning outcomes, or who run projects without embedding Agile ways of working, won't be the right fit.

What you'll be doing:

• Own end-to-end delivery across product areas, managing scope, timelines, budgets and risks.
• Coach teams in Agile practices, building accountable, high-performing teams focused on continuous improvement.
• Coordinate multiple squads, managing dependencies, priorities and quarterly planning.
• Provide clear, data-driven delivery reporting, tracking metrics such as cycle time, throughput and predictability.
• Act as a senior stakeholder across Technology and the wider business, influencing decisions and managing expectations.
• Work with Product & Technology leadership on roadmaps and improve delivery standards and ways of working.

What you'll need:

• Strong experience across project delivery and Agile/Scrum, managing scope, timelines, budgets and risks.
• Proven track record delivering complex, multi-team technology and business programmes.
• Pragmatic Agile leader with experience coaching high-performing teams and driving accountability.
• Confident managing senior stakeholders, competing priorities and delivery expectations.
• Skilled in planning, forecasting and data-driven reporting, with a focus on commercial value and outcomes.
• Proficient in Jira and Confluence, with a proactive, outcome-focused approach to driving change.

Nice to have:

• Domain experience in ecommerce, retail or logistics
• Exposure to businesses transitioning away from project/waterfall delivery towards a Product Operating Model
• Recognised Agile or delivery certifications (e.g. Scrum, SAFe, PMP, Prince2)

This role would suit a senior delivery leader who is genuinely fluent in both project delivery and Agile, and who wants scope to shape how delivery operates across a maturing technology function.