Delivery Manager

TN United Kingdom; Belfast; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a skilled Delivery Manager to lead their Managed Legal Services team. This role emphasizes team development and engagement strategies, ensuring top-tier service delivery across various practice groups. Candidates should possess experience in alternative legal services and a proven track record in managing high-performing teams. With flexible working options and tailored career development, this opportunity is perfect for those looking to make a significant impact in a dynamic environment.

Benefits

Flexible working options

25 days annual leave

Contributory pension up to 5%

Death in service cover (4x base salary)

Interest-free loans for season tickets

Qualifications

• Experience managing high-performing legal teams in a multi-location environment.
• Ability to influence stakeholders in a large commercial law firm.

Responsibilities

• Line manage a team of paralegals, focusing on training and development.
• Supervise the delivery of legal services to end users.

Skills

Team Management

Stakeholder Influence

Legal Service Delivery

Performance Metrics

Education

Experience in Alternative Legal Services

Job description

Job Title: Delivery Manager - Managed Legal Services (MLS)

Vario, a market-leading alternative legal services provider within Pinsent Masons, is seeking a Delivery Manager to support our MLS team. This role involves overseeing legal service delivery to practice groups and external clients, focusing on team development and engagement strategies.

Responsibilities:

1. Line manage a team of paralegals, including supervision, training, development, and management of direct reports.
2. Supervise the delivery of legal services to end users.
3. Support service delivery management on engagements, including resource planning, quality assurance, output/efficiency reviews, and progress reporting.
4. Develop delivery models to ensure best-in-class service.
5. Build effective relationships across relevant practice groups and sectors.
6. Collaborate with Resource Management to allocate work effectively and monitor capacity and workload levels.

Working Hours:

Standard hours are 9:30 am to 5:30 pm, with consideration for flexible working arrangements.

Specialist Teams:

This role will be within one of our specialist teams, such as Asset Management, Banking, Commercial, Construction, Corporate, Cyber, Data & Privacy, Document Review, Disputes, Employment, Intellectual Property, Planning, Property Development, or Transaction Management.

Candidate Overview:

We seek candidates with:

• Experience in alternative legal services.
• Proven ability to manage high-performing legal teams.
• Experience delivering legal services in high-volume, multi-location environments.
• Ability to influence stakeholders in a large commercial law firm to promote alternative service delivery models.
• Experience working with performance metrics to ensure top-tier service delivery.

What We Offer:

• Tailored career development within our award-winning team.
• Flexible working options, including remote work.
• Carers’ leave (up to five paid days).
• 25 days’ annual leave, with options to purchase or roll over 5 days.
• Contributory pension up to 5%.
• Death in service cover (4x base salary).
• Interest-free loans for season tickets, gym memberships, or rental deposits.