Delivery Manager

HM Courts & Tribunals Service (HMCTS); Basildon; On-site; GBP 35,000 - 38,000; Full time

Job summary

A UK public service organization is hiring a Delivery Manager to ensure efficient court operations and lead a dedicated team. Responsibilities include maintaining excellent customer service and engaging with judiciary and external agencies. Applicants should be problem-solvers with strong leadership abilities. This full-time role is based in Basildon, with a salary ranging from £35,335 to £37,847.

Benefits

25 days annual leave, increasing to 30 days after five years

Flexible working arrangements

Comprehensive training and development opportunities

Employee-run support networks

Qualifications

• Hands-on problem solver with ability to engage with people at all levels.
• Experience in process and compliance-driven work environments.
• Ability to manage complaints and complete corrective actions.
• Understanding of Health and Safety, and IT compliance.

Responsibilities

• Ensure smooth running of the court and lead your team.
• Support Operations Manager in meeting operational needs.
• Maintain effective working relationships with judiciary and support agencies.
• Identify and escalate issues related to court facilities.

Skills

Customer focus

Leadership

Effective communication

Problem solving

Job description

General Information

Salary £35,335 - £37,847

Working Pattern Full Time

Location Basildon, Chelmsford, Colchester, Southend‑on‑Sea

Closing Date 24‑Oct‑2025

Post Type Permanent

Grade HEO

Number of jobs available 1

Job Description

Proud to serve. Proud to keep justice going.

Our Delivery Managers play a critical role helping deliver justice. If you are customer‑focused, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role.

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, helping people and businesses access potentially life‑changing justice. We are looking for individuals who are committed to public service and making a difference in people's lives to deliver justice.

This role sits within HMCTS Southeast Regional Operation, led by our Operations Leadership team.

Responsibilities

You are responsible for the smooth running of the Court, leading your team and supporting your Operations Manager to meet operational needs, deliver performance objectives and provide a consistent and customer‑focused service.

You maintain positive and effective working relationships with the judiciary, supporting agencies, voluntary and user groups and strive for continuous improvement to improve operational efficiency, working with agencies to improve service levels.

You are familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales.

You understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues to HMCTS Estates teams.

About You

Are you a hands‑on problem solver with the ability to engage with people at all levels and to deliver excellent service through effectively leading a team?

Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work?

A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead the team and set local priorities and objectives aligned to national/regional strategies and plans.

Driven by your enthusiasm to provide excellent customer service through your team, you know that employee engagement, morale and motivation is key to delivering a highly effective performance.

You’re able to give direction and support to managers to develop their team plans to form part of the overall business plan, making sure that targets are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.

Working Arrangements & Further Information

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Standard full‑time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns where they meet the demands of the role and business needs. This is a business‑critical role requiring full‑time hours and a working pattern of Monday through Friday.

Occasional travel between all Essex sites plus other occasional travel within the region is required.

The Ministry of Justice offers hybrid working arrangements where business need allows.

All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Benefits

Annual leave is 25 days on appointment and will increase to 30 days after five years of service.

Leave purchase scheme: you can buy or sell up to three days leave each year, including additional paid time off for public holidays and one privilege day.

Pension: The Civil Service offers a choice of pension schemes, giving you flexibility to choose the pension that suits you best.

Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks: The opportunity to join employee‑run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed directly to senior management. Networks exist for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees and lesbian, gay, bisexual and transgender employees.

Support:

• A range of family‑friendly policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order:

• To Transformative Business Services (0345 241 5359 Monday to Friday 8am - 6pm or e‑mail).
• To Ministry of Justice Resourcing team (email).
• To the Civil Service Commission (details available).

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Nationality Requirements

This job is broadly open to the following groups:

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS) (https://www.gov.uk/settled-status-eu-citizens-families)
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements: https://www.gov.uk/government/publications/nationality-rules

Job Reference

Job reference 10723