Delivery Lead – Marketing Technology

Vanguard; Manchester; Hybride; GBP 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Résumé du poste

Vanguard is seeking a Delivery Lead to manage and grow our marketing technology delivery. You will partner with business and IT leaders to shape IT demand and deliver client value, owning end-to-end software delivery with the Product Manager, Solutions Architect, and UX Design Lead.

You will lead a team to drive outcomes for marketing, foster psychological safety, coach for growth, and continuously improve technical standards and processes within Vanguard's hybrid model (3 days in office).

Qualifications

• Proven leadership and coaching abilities.
• Strong analytical and problem-solving skills.
• Experience in financial services or marketing tech is preferred.

Responsabilités

• Lead talent management and performance feedback.
• Coach crew to build skills and adopt new technologies.
• Partner with Product Manager and Tech Leads to align on product vision.
• Define technical standards, CI/CD, and quality practices.
• Coordinate with stakeholders to deliver on marketing tech initiatives.

Connaissances

Leadership

Delivery management

Stakeholder collaboration

Agile/Scrum

Communication

Formation

Bachelor's degree

Outils

Adobe Marketing Cloud

Description du poste

The Role

We are seeking a Delivery Lead to manage and develop our marketing technology and partner with leaders in the business and IT to effectively shape IT demand that will deliver business and client value. In this role, your primary responsibility will be to lead a delivery team responsible for driving outcomes for marketing by owning all aspects of software delivery in partnership with the Product Manager, while collaborating closely with a Solutions Architect, Technical Lead and User Experience Design Lead.

In this role you will

Key Responsibilities

Lead talent management

• Evaluate performance and provide targeted feedback and coaching.
• Support Crew in building skills, keeping abreast of technology advancements in their discipline and improving business acumen.
• Lead the team in ways that cultivate psychological safety and support.
• Encourage innovation and continuous improvement within the team. This may include but not limited to; enabling innovation events where the team can explore new ideas or technologies, encouraging Crew to propose and implement at least one process improvement per quarter and/or fostering a culture of experimentation and learning by celebrating both successes and failures.
• Ensure Technical Leads are held to defined and documented expectations, standards, and best practices (eg: coaching of junior Crew, fostering collaboration, promoting testing standards, deployment best practices and CI/CD process, etc).
• Partner with the Product Manager to help evolve the product vision, make trade-offs and manage technical dependencies.
• Support Technical Lead to define the technical vision and ensure integrity and compliance with Vanguard's standards and vision.
• Steward the team and its relationships with key stakeholders.
• Coordinate across teams to create a consistent strategy for the functional area and advise senior leadership on strategic decision-making relevant to building products and delivering services.
• Work closely with Agile Coaches on supporting Product Managers to prepare inputs for the Quarterly Business Review and Big Room Planning as per the LPM framework. Key outputs include plan, roadmap and detailed capability/epic definition.
• Identify opportunities for continuous quality improvement of technical standards, methodologies, and technologies. Evaluates alternatives for modifications to systems/frameworks and recommends and/or make decisions on solutions that meet long-term business objectives and current organisational requirements.
• Understand the economics of the products we are delivering and support fiscal planning activities (eg: what's the total cost of ownership, how does it provide value, how does it scale, etc.)

What It Takes

• Undergraduate degree in a related field or the equivalent combination of training and experience
• Experience in technical specialty.
• Demonstrated leadership experience preferred with proven ability to coach and mentor
• Strong, demonstrated analysis and problem solving skills
• Broad knowledge of the financial services industry
• Knowledge of Marketing Technologies including Adobe platforms
• Expert knowledge of the following technical lead practices and concepts
• Strong communication skills e.g., ability to articulate concise and clear explanations of complex technical ideas and solutions

Special Factors

• Vanguard is not offering visa sponsorship for this position
• This is a hybrid position and would require you to work in the office 3 days per week (Tuesday, Wednesday & Thursday)
• Please note that we review applications on a rolling basis and may close this role early if there is a high level of interest. To avoid missing out, we recommend applying as soon as possible

Why Vanguard?

Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients. This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments. It's what we stand for: value to investors.

Inclusion Statement

Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing." We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values. When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.