Delivery Lead (Ecommerce/Software)

THG Fluently; Manchester; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Delivery Lead to join their project management team. In this dynamic role, you will ensure the successful delivery of tech projects, collaborating with cross-functional teams and fostering a culture of innovation. With a focus on continuous improvement and customer satisfaction, you will define project scopes, manage resources, and drive implementation. This is a fantastic opportunity to further your career in delivery management within a fast-paced technology environment, where your contributions will directly impact the growth of the organization. Join a team that values fresh ideas and is committed to excellence!

Benefits

25 days annual leave plus bank holidays

Enhanced maternity and paternity pay

State-of-the-art on-site gym

Up to 50% staff discount on THG brands

Access to on-site barber

Anniversary gifts for 5 and 10 years of service

Qualifications

• Strong influencing skills to guide stakeholders through challenges.
• Proficiency in project management tools and experience in ecommerce.

Responsibilities

• Facilitate project solution generation and implementation.
• Define project scope, objectives, and develop detailed plans.
• Monitor project timelines and ensure deliverables meet quality standards.

Skills

Influencing and communication skills

Problem anticipation

Project management tools proficiency

Experience in retail ecommerce

Tenacity and drive

Education

Project Management certifications (APM/Prince2/AgilePM/PSM)

Tools

Project management software

Job description

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

About THG

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.

We’re powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you!

The Role

As a Delivery Lead, you will be an integral part of our project management team, responsible for ensuring the successful delivery of tech projects using a variety of methodologies with support from your line manager and wider team plus on the job learning. You will collaborate with cross-functional teams, fostering a culture of continuous improvement, innovation and customer satisfaction. If you are motivated, enthusiastic and eager to further your career in delivery management within an innovative and high performing technology project function, we want to hear from you!

Responsibilities:

1. Facilitate the generation of solutions, validating and prioritising before driving implementation.
2. Define project scope, objectives, and requirements. Develop a detailed project plan, including timelines, tasks, and resource allocation.
3. Build and lead a cross-functional team, assigning tasks, setting priorities, and ensuring collaboration among team members.
4. Identify potential risks and develop mitigation strategies to minimize project disruptions.
5. Maintain open communication with stakeholders, providing updates on project progress and addressing concerns or changes.
6. Ensure that the project's deliverables meet quality standards and specifications.
7. Allocate resources effectively to ensure that the project has the necessary tools, equipment, and personnel.
8. Monitor project timelines and adjust as needed to keep the project on track.
9. Address issues and obstacles that arise during the project, finding solutions to keep the project moving forward.
10. Maintain accurate project documentation, including project plans, status reports, and other relevant records.
11. Identify opportunities for process improvement and implement best practices to enhance project management efficiency.

Essential Skills:

1. Uses influencing and communication skills to guide and motivate stakeholders through complex challenges and projects.
2. Can see barriers, and goes for them rather than stops.
3. Anticipates problems based on previous learning.
4. Can guide others to find the correct solutions.
5. Not afraid of positive conflict, surfacing difficult issues to facilitate resolution.
6. Has tenacity and drive.
7. Hands on, not just there to facilitate – is committed to driving the resolution.
8. Proficiency in project management tools and software.
9. Experience within a retail ecommerce environment.
10. Project Management certifications (APM/Prince2/AgilePM/PSM).

What’s In It For You
Career Development:

1. Access bespoke development programmes that have been designed and developed by our in-house L&D team.
2. Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave:

1. 25 days annual leave plus bank holidays.
2. Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
3. Enhanced maternity and paternity pay, depending on length of service.
4. Up to 10 days compassionate leave.
5. Buy back up to 3 days each year.
6. Unlock 2 days volunteer leave after 12-months.

Wellbeing Support:

1. Access face-to-face and virtual appointments with our in-house GP.
2. Access our in-house CBT therapist.
3. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
4. State-of-the-art on-site gym.
5. Access to our on-site physio.

Other Perks:

1. Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
2. Subsidised bus pass from Manchester City Centre to our ICON office.
3. Up to 50% staff discount on THG brands.
4. On-site staff shop.
5. Access to on-site barber.
6. Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
7. Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.