Delivery Lead

Broaden; West of England; Hybrid; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Hybrid working policy

Bonus

Job summary

Broaden in Bristol seeks a Delivery Lead to provide structure, governance, and pace across a demanding change portfolio. You will own end-to-end delivery across claims, underwriting, operations, technology, and partner networks, turning strategic intent into measurable business outcomes while safeguarding quality.

Reporting to the Head of Change, you will manage roadmaps, RAID logs, risk mitigation, and business readiness.

Qualifications

• Proven track record delivering business change or process improvement.
• Experience in insurance, MGA, claims, underwriting is desirable.
• Experience managing cross-functional projects with external vendors.
• Formal governance qualifications are a plus (PRINCE2, AgilePM, Scrum).

Responsibilities

• Lead end-to-end delivery of business change initiatives with clear plans, milestones, RAID logs, and roadmaps.
• Coordinate actions across internal teams, external software vendors, and delivery partners.
• Drive change implementation and business readiness with training, communications, and go-live adoption plans.
• Support process improvement and automation, redesigning workflows with operational teams.
• Maintain governance with reporting for executive steering committees and KPIs.
• Monitor delivery commitments with third-party providers and strategic partners.
• Manage dependencies and deliver fast-paced delivery with strong project management.
• Communicate effectively with operations, leadership, and partners to manage expectations.
• Resolve blockers quickly while balancing speed, detail, and quality.
• Ensure smooth transition into business-as-usual operations in a growth environment.

Skills

Delivery leadership

Stakeholder management

Governance & reporting

Cross-functional collaboration

Risk management

Tools

PRINCE2

AgilePM

Scrum

Job description

Delivery Lead / High-Growth MGA / Bristol(Hybrid) / Full-Time / up to £65,000 + Bonus

About the Company

Our client is a high-growth specialty insurance business dedicated to bringing technical excellence, operational agility, and structured delivery to the insurance marketplace. Operating across claims, underwriting, operations, technology, and partner networks, they are actively scaling their capability to launch new products, enhance core systems, and drive continuous operational improvement.

As they continue to expand their change portfolio, they are looking for a proactive, results-driven Delivery Lead to provide structure, governance, and pace across key business initiatives.

This role offers absolute project ownership and high visibility across senior leadership, serving as the critical link between internal operations, business stakeholders, software providers, and strategic market partners.

About the Role

Reporting directly to the Head of Change, this is a hands-on, high-impact role designed for a delivery specialist who thrives on turning strategy into tangible business outcomes. You will act as the operational engine across cross-functional change projects—managing project roadmaps, mitigating risks, driving business readiness, and ensuring seamless execution from initiation through to handover.

Operating in a fast-paced environment, you will work closely with claims, underwriting, technology, and external partners to ensure new systems, automated workflows, and operational capabilities deliver measurable outcomes without slowing down business momentum.

Key Responsibilities

• Lead end-to-end delivery of business change initiatives, maintaining clear project plans, milestones, RAID logs, and delivery roadmaps.
• Act as the primary link across internal teams (claims, underwriting, tech), external software vendors, and delivery partners to coordinate actions and dependencies.
• Drive change implementation and business readiness by coordinating training, communications, process updates, and go-live adoption plans.
• Support process improvement and automation initiatives, working alongside operational teams to eliminate waste and redesign workflows.
• Maintain robust project governance, delivering accurate reporting packs for executive steering committees and tracking delivery against agreed KPIs.
• Monitor delivery commitments across third-party software providers and strategic partners, holding external stakeholders accountable for outcomes.
• Strong project management capability with absolute comfort maintaining governance, managing dependencies, and driving fast-paced delivery.
• Exceptiona communication, facilitation, and influencing skills, capable of managing expectations across operations, leadership, and external partners.
• A commercial and analytical mindset that resolves blockers quickly while balancing speed, detail, and quality.
• Deep understanding of how operational change impacts colleagues, ensuring seamless transition into business-as-usual operations.
• High comfort level operating autonomously in an evolving, high-growth environment where priorities require structured flexibility.

Qualifications & Experience

• Proven track record delivering business change, operational transformation, or process improvement projects.
• Direct experience in insurance, MGA, claims, underwriting, or broader financial services environments is highly desirable.
• Demonstrated experience managing cross-functional projects, third-party software vendors, and multi-organizational delivery dependencies.
• Strong knowledge of formal project governance methodologies; qualifications such as PRINCE2, AgilePM, or Scrum are a plus.
• Full-time position (35 hours per week, Monday-Friday).
• Competitive base salary up to 65,000£
• Hybrid working policy (combining home working with regular days in the Bristol office).
• Significant visibility across the executive team with direct input into the broader change portfolio and operational strategy.