Delivery Lead

Zealous Agency; Leeds; On-site; GBP 70,000 - 110,000; Full time

Job summary

Zealous Agency in Leeds is seeking a Delivery Lead or Head of Project Management to own cross-team delivery and raise the standard of project execution. You will shape the agency's overall delivery approach, set standards, and drive improvements across multiple client workstreams.

You will coach Project Managers, enhance planning, tracking and risk management, and partner with senior stakeholders to ensure consistent performance and efficient use of tools and resources.

Qualifications

• Progressed beyond single projects to lead delivery across multiple teams.
• Strong experience in digital project or delivery management.
• Solid understanding of agile delivery in a commercial environment.
• Experience mentoring Project Managers.
• Proven ability to improve PM processes and workflows.

Responsibilities

• Set and enforce consistent delivery standards across the agency.
• Develop and improve agile ways of working across teams.
• Coach and support Project Managers to grow confidence.
• Improve project planning, milestones, reporting and visibility.
• Identify and manage risks, issues and dependencies.
• Spot delivery challenges early and propose practical solutions.
• Collaborate with senior stakeholders for clear oversight of performance.
• Review and improve PM tools and resource planning.
• Foster a delivery culture with ownership and high-quality output.
• Explore AI and automation to enhance efficiency.

Skills

Delivery leadership

Agile delivery

Cross-functional collaboration

Coaching Project Managers

Risk management

Planning & reporting

Stakeholder management

Process improvement

AI & automation interest

Tools

Project management platforms

Collaboration tools

Resource planning tools

Job description

Delivery Lead / Head of Project Management

We're working with a leading digital agency looking for an experienced Delivery Lead or Head of Project Management to take ownership of project delivery across the business.

This is a senior, influential role responsible for improving how projects are run, developing the project management team, and creating greater consistency across multiple clients and workstreams.

Rather than managing one project or account, you'll work across the agency, helping teams deliver effectively while continually improving the processes, tools and ways of working that support them.

The role

You'll take the lead on the agency's overall approach to delivery, looking at what works well today and where improvements can be made.

You'll be responsible for:

• Setting clear and consistent project delivery standards across the agency


• Developing and improving agile ways of working across different teams


• Coaching and supporting Project Managers, helping them grow in confidence and capability


• Improving project planning, milestones, reporting and overall visibility


• Ensuring risks, issues and dependencies are identified and managed effectively


• Spotting potential delivery challenges early and helping teams find practical solutions


• Working closely with senior stakeholders to provide clear oversight of project performance


• Reviewing and improving project management and resource planning tools


• Creating processes that give teams structure without adding unnecessary layers or administration


• Identifying opportunities to use AI and automation to improve efficiency and reduce repetitive tasks


• Helping build a strong delivery culture where teams take ownership and consistently deliver great work

About you

We're looking for someone who has progressed beyond managing individual projects and has experience leading or influencing delivery across multiple teams, projects or client accounts.

You'll ideally have:

• Strong experience within digital project or delivery management


• A solid understanding of agile delivery and how to apply it effectively in a commercial environment


• Experience leading, mentoring or developing Project Managers


• A track record of improving project management processes and ways of working


• Strong planning, reporting and risk management skills


• Experience managing complex projects with multiple stakeholders and dependencies


• Confidence working with senior clients and internal leadership teams


• Experience using project management, collaboration and resource planning platforms


• An interest in how AI and automation can make project delivery more efficient

You'll be someone who can see the bigger picture and understand how people, resource, process and technology all come together. You'll be confident making decisions, comfortable challenging when needed and able to bring people with you when introducing change. You'll also know when teams need support and when to give them the autonomy to get on with the job.

Digital agency or consultancy experience would be a real advantage, particularly if you've worked across complex digital, web or platform projects.

This could suit an experienced Delivery Lead, Head of Delivery, Head of Project Management or Senior Delivery Manager looking for a role where they can have genuine influence over how an agency operates and delivers for its clients.