Delivery & Installation Driving Assistant

DFS Trading Ltd; Gateshead; On-site; GBP 25,000 - 30,000; Full time

Job summary

The Sofa Delivery Company in the United Kingdom is seeking a Delivery & Installation Driving Assistant to join a two-person team delivering and installing furniture at customers’ homes. You will handle heavy lifting, operate in a fast-paced environment, and follow safety guidelines to ensure a flawless service experience.

You’ll work a 4-on, 4-off pattern from 7am–7pm, delivering 10–15 loads daily with a focus on customer satisfaction and quality installation.

Qualifications

• Physically demanding role requiring regular lifting of heavy items
• Two-person delivery team experience preferred
• Good communication with customers and team members

Responsibilities

• Complete all deliveries into customers’ homes in a safe and professional manner
• Communicate with customers prior to delivery to confirm arrival
• Ensure furniture is installed in the room requested by the customer
• Represent company values and maintain high service standards
• Collaborate with teammates and managers to improve service quality

Job description

Delivery & Installation Driving Assistant

At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That’s why we’re on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. As part of the DFS group, we deliver for our group brands - DFS and Sofology.

Our colleagues are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other. Whether you’re in the warehouse, out on the road, or in a customer’s home, at The Sofa Delivery Company, you’ll deliver moments that matter.

Here’s what we offer:

The Highlights:

Great Pay: A competitive salary of £27,441 per annum (£13.36 per hour) plus an annual bonus of up to £2000 (paid quarterly) for delivering an amazing service.

The Ultimate 4-on, 4-off Balance: Work 7am – 7pm and then enjoy 4 days to relax, recharge and enjoy life outside of work, including annual leave, that’s the equivalent of working less than 6 months of the year! It’s predictable, guaranteed (39.35 hrs/week), and permanent.

Stress-Free Routing: No guesswork. Our 'Apollo' route planner creates efficient journeys to take the stress out of route planning

Enjoy driving vehicles that are well maintained

We offer fantastic career progression opportunities

There’s more…

Generous Discounts: 30% off DFS and Sofology products for you, plus 15% for friends and family.

Wellbeing Support: Access to a range of perks, including retailer discounts, free on-site physio sessions, and health services.

Career Growth: Tools, training, and support to help you grow with us.

Enhanced Leave: Maternity, paternity, adoption leave, and more.

You’ll work as part of a skilled 2‑person delivery team, completing 10–15 deliveries a day and installing furniture in customers’ homes. This is a hands‑on, physically demanding role involving regular lifting of heavy items and navigating stairs and tight spaces. If you take pride in doing a job properly, you’ll thrive here.

What you'll be doing:

Complete all deliveries into customers’ homes in a safe and professional manner, without causing any damage to furniture or customers' property.

Communicate effectively with the customer prior to delivery to ensure that they know you’re on your way to their address.

Ensure furniture is delivered to the room requested by the customer and that we do not leave them with any rubbish to dispose of.

Represent The Sofa Delivery Company values and those of our brand partners in everything that you do.

Work with your team and managers to provide feedback and continually improve the standards of service we offer.

The role is for you if...

You’re ready to work as part of a supportive two-person team.

You’re great with people and enjoy helping customers.

You’re comfortable installing and lifting heavy furniture in different home settings.

You take pride in your work and value safety – of yourself and those around you.

We're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail.

We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you