Delivery Driver - Stoke

Ocado Logistics; Walton On The Hill; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Pension up to 7%

Digital health service

Discounts across high-street shops

Life insurance

15% off weekly shop

Dental and travel insurance

Job summary

Ocado Logistics is hiring a Customer Service Team Member to support deliveries in Stoke-on-Trent. You will drive a delivery van, follow a pre-planned route and deliver orders with a friendly smile, providing great service to customers and representing Ocado Logistics.

You’ll train quickly, work 37.5 hours per week on five days out of seven with paid breaks, and may earn overtime. We offer a pension with matched contributions, digital health services, discounts, life insurance, and staff shop

Qualifications

• Full UK or EU driving licence is required.
• At least twelve months’ driving experience.
• No more than six penalty points in the last five years.
• Shifts may start early (as 5:30am) and finish late (up to midnight).
• Ongoing customer-facing role with public interaction.

Responsibilities

• Deliver orders to customers’ doors and homes.
• Follow a pre-planned route using navigation tools.
• Provide friendly, helpful service and represent Ocado Logistics.
• Work as part of a team while maintaining safe driving practices.

Skills

Full UK driving licence

12 months driving experience

Reliable and punctual

Customer service mindset

Communications skills

Job description

Made in Stoke-on-Trent. Moulded by you.

Become a Customer Service Team Member with Ocado Logistics

For generations, people in Stoke-on-Trent have built a reputation for doing things properly. We’re bringing that same spirit to our brand-new Ocado Logistics site, offering stable work, planned shifts, supportive teams and opportunities to build a long-term career.

As a Customer Service Team Member (what we call our Customer Delivery Drivers), you’ll be one of the people local customers rely on. From weekly shops and family dinners to those last-minute essentials, you’ll help keep homes across the community moving.

You’ll take to the road in one of our delivery vans, follow a pre-planned route and deliver each order with a smile. Our technology takes care of the route planning and your van will be loaded ready for you, so you can focus on driving safely, providing great service and doing the job well.

Your Stoke journey starts here

If you join us between 12th October 2026 and 2nd November 2026, you’ll complete your training and initial deliveries from one of our two already established sites, either Dordon & Nottingham.

From 9th November 2026, all training and deliveries will move to our brand-new Stoke-on-Trent site.

We know that the temporary change of location may mean additional travel, so Ocado Logistics will cover any extra travel costs during the transition and we'll give you an hour at the start and end of your shifts during training as travel time. That means you can focus on learning the role, building your confidence and getting ready for your move to Stoke without being left out of pocket.

Proper work. Proper rewards.

You’ll be paid £13.66 per hour, with the opportunity to earn overtime at time and a quarter. Your breaks are paid too. You’ll also receive a range of benefits that you can shape around your life, including:

• A company pension with matched contributions of up to 7%, available after three months with us
• An enhanced digital health and wellbeing service, including virtual GP appointments for you and your dependants
• Hundreds of discounts across high-street shops, restaurants and entertainment
• Life insurance cover from your first day of employment
• 15% off your weekly shop with Ocado.com
• Optional benefits, including dental and travel insurance, available at discounted rates

What do we need from you?

You don’t need previous delivery experience to join us. Our training team will give you the knowledge, skills and support you need to feel confident in the role.

This is an active, physical job. Across a week, you could deliver up to a tonne of shopping, carrying orders from your van to customers’ doors - including flats and properties with stairs.

You’ll spend much of your day working independently, so it’s important that you’re reliable and take pride in providing a good service. You’ll represent Ocado Logistics while delivering shopping on behalf of our retail partners, so strong communication skills and a friendly, helpful approach are essential.

As shifts can start as early as 5:30am and finish as late as midnight, you’ll need to be able to travel to and from the Stoke site reliably at these times.

You’ll also need:

• A full UK or EU driving licence
• At least twelve months’ driving experience
• No more than six penalty points on your licence
• No driving disqualifications within the past five years
• To be aged 18 or over, as some deliveries include alcohol products

The details

Contract type: Permanent

Contracted hours: 37.5 hours per week, including paid breaks

Contracted days: You’ll work any five days out of seven. Your working pattern will be explained in more detail during pre-boarding.

Shift length: 7.5-hour shifts, including paid breaks

You’ll receive your rota up to 13 weeks in advance, helping you plan your time outside work.

Pay schedule: This role is paid on a lunar basis, which means you’ll be paid every four weeks. Please take this into consideration when applying.

A place for everyone

As part of Ocado Group, we’re also an Armed Forces Covenant employer and hold Silver status in the Ministry of Defence Employer Recognition Scheme. We’re committed to creating an inclusive and accessible workplace where everyone has the opportunity to contribute, develop and succeed.

Whatever your background and whatever your story, you’ll find a supportive team and the opportunity to build something lasting at Ocado Logistics.

Made in Stoke-on-Trent. Moulded by you.