Delivery Driver - Route Logistics & Customer Service

Encore; Uxbridge; On-site; GBP 22,000 - 29,000; Full time

Job summary

Encore in Uxbridge is seeking a Driver to ensure timely delivery of goods, review orders for accuracy, and load/unload items using Encore vehicles. The role requires safe driving, route management, and strong customer service.

You will work with dispatch to plan routes, assist with warehouse tasks, and maintain vehicle readiness, contributing to reliable service for client sites across the region.

Qualifications

• Valid Driver’s License.
• Clean driving record preferred.
• Basic computer skills.
• Exceptional customer service skills.
• General knowledge of vehicle inspection and maintenance.
• General understanding of proper load securement.
• Proficient using GPS and other routing systems.
• Ability to drive or sit for long hours at a time.
• Good communication skills with internal and external customers.
• High degree of team work with customers, peers, and managers.
• Ability to use and understand automated routing software.
• General competencies in smartphone use.
• Serve as a brand advocate and ambassador in every interaction.

Responsibilities

• Drive Encore owned, leased, or rented vehicles including vans.
• Maintain set routes and schedules as directed by supervisor to meet customer expectations.
• Loading and unloading of vehicles.
• Review orders for accuracy during delivery and pickup to ensure all items are accounted for.
• Ensure contents are properly secured inside of truck to prevent breakage or damage to gear.
• Obey all applicable traffic laws and drive according to weather/road conditions.
• Complete a manual and/or electronic log book, based on an assigned region.
• Deliver World Class Service - provide superior customer service and strive to exceed needs and expectations.
• Maintain a positive relationship with all clients through effective communication and interaction.
• Assist with dispatching, planning routes, driver assignments, coordinating with venues and warehouses, and arranging 3rd party transportation.
• Assist warehouse team with pulling, receiving, and transportation of equipment.
• Participate in annual physical inventory process.
• Perform quality control and equipment staging in warehouse as directed.
• Ensure all equipment is picked up and/or delivered on site.
• Work with dispatcher to ensure vehicles are well maintained through scheduled service appointments.
• Maintain good vehicle appearance and cleanliness.
• Perform daily vehicle inspections and logs.
• Maintain and replenish vehicle fluids (e.g., wiper fluid, DEF).
• Identify mechanical maintenance needs and report damages or traffic violations.
• Report issues to supervisor promptly.

Skills

Customer service skills

Communication skills

Teamwork

Attention to detail

Problem solving

Driving safety awareness

Tools

GPS routing systems

Automated routing software

Job description

Encore in Uxbridge is seeking a Driver to ensure timely delivery of goods, review orders for accuracy, and load/unload items using Encore vehicles. The role requires safe driving, route management, and strong customer service.

You will work with dispatch to plan routes, assist with warehouse tasks, and maintain vehicle readiness, contributing to reliable service for client sites across the region.