Delivery Driver

Berwick Care; Telford; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Salary £30,500

Free onsite gym

Free lunch and snacks

Onsite parking

Friendly, supportive team culture

Job summary

Berwick Care based in the United Kingdom is seeking a reliable Delivery Driver to join our team in Telford. You will deliver customer orders across key locations in the UK, ensuring timely and accurate deliveries with professional customer service.

The role includes loading routes, conducting vehicle safety checks, and supporting warehouse tasks when not on delivery. A full UK driving licence is preferred; C1 licence/Driver CPC training may be provided for the right candidate.

Qualifications

• Ability to work independently.
• Strong customer service and communication skills.
• Basic IT literacy for POD and navigation apps.
• Positive attitude and strong work ethic.
• Physically fit and comfortable with manual handling.

Responsibilities

• Load, check, and prepare delivery routes for daily runs.
• Deliver orders promptly and accurately, assisting with unloading when needed.
• Obtain customer signatures using the POD system and return delivery notes promptly.
• Carry out daily vehicle safety checks and report issues.
• Support warehouse operations when not on delivery (picking, packing, labelling, dispatch).
• Keep van clean, tidy and roadworthy following 5S principles.

Skills

Independent working

Customer service

Communication skills

Basic IT literacy

Positive attitude

Manual handling

Tools

Navigation apps

POD app

WhatsApp

Job description

Role Overview

We are looking for reliable and professional Delivery Driver to join our team. Based in Telford, this role involves delivering customer orders across key locations in the UK. You will represent the company with professionalism, providing excellent customer service while ensuring timely and accurate deliveries.

Key Responsibilities

• Load, check, and prepare delivery routes for daily runs.
• Deliver orders promptly and accurately, offering assistance with unloading and putting away items when needed.
• Obtain customer signatures using our digital Proof of Delivery (POD) system and return delivery notes in a timely manner.
• Carry out daily vehicle safety checks and report any issues immediately.
• Support warehouse operations when not on delivery, including picking, packing, labelling, and placing orders in correct dispatch areas.
• Ensure van is kept clean, tidy, and roadworthy, adhering to 5S principles.

Performance Metrics

• High delivery accuracy and customer satisfaction (monitored via feedback and complaints).
• 100% completion of daily vehicle checks.
• Timely return and accuracy of PODs.
• Compliance with all company policies and health & safety procedures.
• Efficient and eco-conscious driving (MPG performance, no idling, etc.).

Tools & Equipment

• Company mobile phone provided to:
  Use navigation tools
  Access WhatsApp and POD app
  Contact office when necessary
• Phones must be kept charged, secure, and functional; any issues must be reported immediately.

Driving Value in Your Role

• Suggest and contribute to operational improvements with your team.
• Minimise waste, improve route efficiency, and reduce returns through accurate delivery practices.
• Maintain a customer-first mindset at all times, taking initiative to go the extra mile

Skills & Attributes

• Ability to work independently and use initiative.
• Flexible and adaptable to change.
• Strong customer service and communication skills.
• Basic IT literacy (for POD and navigation apps).
• Positive attitude and strong work ethic.
• Physically fit and comfortable with manual handling.

Experience & Qualifications

• Previous experience driving vans in a multi-drop environment.
• Experience working in a warehouse or logistics setting.
• A full UK driving licence with a clean record (preferred)
• C1 licence and Driver CPC qualification are desirable but not essential — training or support may be provided for the right candidate
• Previous experience driving large vans (such as 3.5T or 5T vehicles) preferred
• Excellent time management and customer service skills
• Applicants with a C1 licence and Driver CPC qualification (for operating 5T vehicles) are encouraged to apply, although this is not essential

Benefits

• Salary £30,500
• Free onsite Gym
• Free lunch and unlimited snack cupboard
• Onsite parking
• Friendly, supportive team and inclusive workplace culture

Contract Type: Full Time (Monday - Friday) - 1 hour unpaid break

Ready to hit the road and make a difference?

If you're a dependable and customer-focused individual with a keen eye for detail, we'd love to hear from you.