Customer Delivery Van Driver - 12 Weeks Fix Term Contract

Bensons For Beds; Greater London; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Mileage allowance

Pension and life assurance

Staff discounts

Employee assistance programmes

Career progression in operations

Job summary

Bensons For Beds is hiring a Customer Delivery Van Driver to join our delivery team. You will collect, transport, and deliver goods, ensuring accuracy and customer satisfaction on every touchpoint. The role requires safe driving, good communication, and the ability to work to schedules.

You will load and unload parcels, complete PODs, and assist with warehouse duties as needed. A valid UK driving licence is essential; training can be provided for the right candidate.

Qualifications

• Must hold a valid UK driving licence.
• Previous delivery or driving experience preferred, but training may be provided.
• Good customer service and clear, polite communication.
• Physically able to lift and carry parcels safely.
• Basic numeracy and accurate delivery documentation.

Responsibilities

• Safely operate company vehicles to collect and deliver goods according to planned routes and schedules.
• Load and unload parcels with care using proper handling techniques.
• Complete delivery paperwork and electronic POD accurately and promptly.
• Provide a courteous, professional service at delivery locations.
• Report delivery issues or damaged goods to operations and follow procedures.
• Maintain vehicle cleanliness and report maintenance or safety concerns.
• Adhere to road safety laws and company policies.
• Assist with warehouse duties when required (loading, routing).
• Collaborate with team to improve route efficiency and customer satisfaction.

Skills

Valid UK driving licence

Delivery/driving experience

Customer service

Communication skills

Physical fitness

Numeracy

Reliability

Flexible hours

POD/handheld device experience

Tools

Handheld devices

Job description

Deliver outstanding customer service while ensuring safe, timely and accurate deliveries across our network. We're seeking a reliable and professional Customer Delivery Van Driver to join our delivery team. If you take pride in safe driving, enjoy meeting customers and can work efficiently to meet delivery schedules, we'd like to hear from you. This is a hands‑on customer-facing role. You will be responsible for collecting, transporting and delivering goods in excellent condition, maintaining accurate records and representing the company positively at every customer touchpoint. What you'll be doing As a Customer Delivery Van Driver, your key responsibilities will include:

• Safely operate company vehicles to collect and deliver goods according to planned routes and schedules.
• Load and unload parcels and items with care, using appropriate handling techniques to protect goods.
• Complete delivery paperwork and electronic proof of delivery (POD) accurately and promptly.
• Provide a helpful, courteous and professional service when interacting with customers at delivery locations.
• Report any delivery issues, damaged goods or customer queries to the operations team and follow company procedures.
• Maintain the cleanliness and basic condition of the vehicle; report maintenance or safety concerns immediately.
• Adhere to road safety rules, company policies and health & safety regulations at all times.
• Assist with warehouse duties when required, including loading vehicles and preparing routes for the next day.
• Work with colleagues and supervisors to improve route efficiency and customer satisfaction.
  You'll be a conscientious and customer‑focused driver with the following skills and experience:
• Valid UK driving licence
• Previous experience in a delivery or driving role preferred, but training can be provided for the right candidate.
• Good customer service skills with the ability to communicate clearly and politely.
• Physically able to lift and carry parcels safely throughout the shift.
• Basic numeracy and the ability to complete delivery documentation accurately.
• Reliable, punctual and able to work under time pressures while maintaining attention to detail.
• Flexible approach to working hours, including occasional early starts, late finishes or weekend work during peak periods.
• Experience using handheld devices or electronic proof of delivery systems is desirable.
• Right to work in the UK.
  You'll become part of a supportive operations team where your contribution is valued and your customer focus makes a difference. Benefits of working with us include:
• Competitive pay and mileage allowance where applicable.
• Opportunities for training and development, including licence upgrades and driver safety courses.
• Company pension, life assurance and other employee benefits.
• Staff discounts and access to employee assistance programmes.
• Friendly, inclusive team culture and opportunities for career progression within operations.