Delivery Director

Armadillo; Bristol; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Armadillo, a leading CRM agency, is seeking a Delivery Director to spearhead their Project Management team and ensure successful project delivery. The ideal candidate will possess strong leadership skills, commercial acumen, and experience in resource management, driving project outcomes aligned with client strategies while fostering team growth in a hybrid work environment.

Benefits

Hybrid working environment

25 days’ annual leave plus a day off on your birthday

Bupa dental care & Vitality health insurance

Contributory company pension

Social events including Summer and Christmas parties

Cycle to work scheme

Qualifications

• Proven experience in delivery leadership role within an agency.
• Confidence working with senior stakeholders.
• High proficiency in project management software.

Responsibilities

• Leading and evolving the Project Management function.
• Overseeing delivery operations to ensure projects are scoped realistically.
• Driving commercial performance and ensuring financial accuracy.

Skills

Leadership

Commercial Acumen

Project Management

Organisational Skills

Collaboration

Tools

Wrike

Job description

At Armadillo, we work with some of the world’s biggest brands, including Disney, Huel, Nationwide, P&O Cruises and Cunard Cruises, to produce beautifully creative and effective CRM campaigns.

We believe in the long-term success that comes from always putting the best interests of our clients and the well-being and progression of our staff at the heart of everything we do. We have ambitious plans to grow the agency. Our aim is to become the UK’s most recommended CRM agency: the one everyone wants to work with or for.

We are now on the lookout for a Delivery Director to lead our Project Management team and oversee agency-wide project delivery. So, think you can help us?

We love working with passionate and experienced people, and that’s exactly what we’re looking for in our next Delivery Director. In this senior leadership role, you’ll be responsible for:

• Leading and evolving our Project Management function, representing Armadillo’s delivery capability at the highest level both internally and externally.

• Partnering with senior stakeholders and clients to develop strategic project management solutions that ensure work is delivered on-time, on-budget, and profitably.

• Overseeing all delivery operations, ensuring that projects are scoped realistically, plans are achievable, risks are identified early, and blockers are swiftly resolved.

• Directing and mentoring our team of Project Managers, guiding them to maintain high standards across planning, documentation, timelines, estimation, and communication.

• Owning and overseeing resourcing across the agency, ensuring the right people are working on the right work at the right time. You’ll ensure that workloads are balanced, resource conflicts are resolved, and future capacity is planned in line with agency growth.

• Driving commercial performance, taking full ownership of agency-level delivery profitability and ensuring financial accuracy across forecasting, estimating and reporting.

• Ensuring consistency and excellence in all project processes including SoWs, briefs, risk management, reconciliation, task tracking, and quality assurance.

• Championing cross-functional collaboration, supporting Client Leads and cross-functional team leads to ensure projects align with broader client strategy.

• Developing and implementing delivery processes to improve efficiency and effectiveness across all teams.

• Acting as the connective tissue between strategic, creative, technical and client-facing teams, making sure that delivery is joined-up, insight-led, and consistent across all touchpoints.

To excel as Armadillo's Delivery Director, you’ll bring:

• Proven experience in a delivery leadership role within an agency environment.

• Excellent commercial acumen with a track record of delivering profitable projects.

• Strong leadership skills with experience managing and developing project management teams.

• Demonstrated success overseeing resourcing for cross-functional teams, ideally across strategy, creative, tech and production.

• Confidence working with senior stakeholders, both client-side and internally.

• Highly proficient in project management software (we mostly use Wrike, but any structured PM system experience is welcome).

• Exceptional organisation, attention to detail, and a passion for continuous improvement.

• Understanding of CRM and data-driven marketing across a range of sectors would be nice to have.

As a Delivery Director at Armadillo, you’ll be:

• Ambitious, accountable, and self-motivated with a passion for delivering quality.

• Collaborative and flexible, with a positive and solutions-focused mindset.

• A strong communicator who thrives on building trusted relationships with clients and colleagues alike.

• A proactive mentor and people manager, supporting the growth and development of your team through regular feedback and effective 6PRs.

At Armadillo, we truly appreciate the hard work & dedication of our employees, and so we offer the following benefits to all Armadillos:

• Hybrid working environment – 3 days in our central Bristol office / 2 days remote

• 25 days’ annual leave plus a day off on your birthday, increasing by 1 day per annum at each year anniversary up to 30 days, plus bank holidays

• Summer and Christmas hours – finish 2.5 hours early one Friday per month in June, July, August and December

• Contributory company pension 4% employee 3% employer of total pay through salary sacrifice, escalating 1% each year following your 2nd anniversary at Armadillo, up to 8% employer contribution

• Bupa dental care & Vitality health insurance

• Lots of social events, including Summer and Christmas parties

• Cycle to work scheme

• Employee Assistance Programme offered by Assured Health

• IPA Membership & Bristol Creative Industries Membership

We are also committed to creative a diverse workforce and environment, so all qualified applicants will receive consideration for employment at Armadillo, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origins, genetics, disability or age.