Delivery Consultant - Client Services Team - People Consulting - Belfast FTC

TN United Kingdom; Belfast; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Delivery Consultant to join their Belfast office. In this role, you will be the face of the company, ensuring exceptional client experiences through effective communication and administration of bespoke learning programs. You will manage logistics, support workshops, and handle customer inquiries, all while maintaining a focus on detail and collaboration. This position offers a competitive remuneration package and opportunities for career development, all within a diverse and inclusive culture that values your identity and contributions. If you're ready to make a meaningful impact, this is the role for you.

Benefits

Flexible working support

Career development opportunities

Health insurance

Holiday package

Savings and discounts

Qualifications

• Experience managing administrative operations in fast-paced environments.
• Commitment to delivering exceptional client service.

Responsibilities

• Manage communication with programme delegates regarding logistics.
• Set up workshops and learning platforms as required.
• Support administration of client programmes for smooth delivery.

Skills

Client Administration

Stakeholder Management

Organizational Skills

Data Analysis

Attention to Detail

Effective Collaboration

Job description

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Delivery Consultant - Client Services Team - People Consulting - Belfast FTC, Belfast

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Client:

EY

Location:

Belfast, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

9c8d046223d3

Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

The opportunity

Our People Advisory Services managed services team is looking for a delivery consultant to join our Belfast Office. As a delivery consultant, you will support bespoke learning and coaching programmes, acting as the face of EY to clients and delegates, ensuring a great experience. You will report to the Learning Delivery Manager.

Your key responsibilities

• Managing and communicating with programme delegates regarding all aspects of their programme, including issuing joining instructions, collecting feedback, monitoring mailboxes, and sending out calendar invitations.
• Setting up workshops (face-to-face and virtual), learning platforms, and diagnostics as required.
• Communicating with clients about programme logistics, including workshop dates and locations.
• Booking associates and coaches.
• Maintaining and updating trackers.
• Supporting the administration of all client programmes to ensure smooth delivery.
• Handling customer enquiries and calls.
• Logging enquiries and complaints when they arise.
• Supporting administrative activities such as setting up accounts, processing bookings, and generating invoices.
• Supporting the learning evaluation team with feedback surveys and analysis of results.

Skills and attributes for success

We seek delivery consultants with experience in client administration in fast-paced environments like professional services or operational delivery centres. Effective collaboration, attention to detail, and adherence to processes are essential.

To qualify for the role you must have

• Experience managing administrative operations.
• A commitment to delivering exceptional client service with stakeholder management skills.
• Good organisational skills.

Ideally, you’ll also have

• Experience delivering HR-related services such as learning, education, or workforce analytics.
• Data analysis skills.

What we offer

We provide a competitive remuneration package, including support for flexible working and career development. Our Total Rewards package covers holidays, health, insurance, savings, and discounts. Additionally, we offer:

• Continuous learning: Develop skills to navigate future challenges.
• Success as defined by you: Tools and flexibility to make a meaningful impact.
• Transformative leadership: Insights, coaching, and confidence to lead effectively.
• Diverse and inclusive culture: Embrace your identity and help others find theirs.