Delivery Coach

Network Rail Limited; London; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

Network Rail Limited is looking for a Delivery Coach to support their apprenticeships and graduate programs across the UK. This role involves engaging directly with apprentices, ensuring they meet programme goals, and providing guidance throughout their journey, all while promoting diversity and safeguarding practices. The position offers a salary between £25,000 and £28,000 annually, with the flexibility of hybrid working arrangements.

Qualifications

• Experience in managing and influencing key stakeholders.
• Knowledge of safeguarding principles and challenges facing young people.
• Strong digital skills for information and communication.

Responsibilities

• Engage and manage the relationship between the apprenticeship programme, customer, apprentice, and graduate.
• Promote equity, diversity, and inclusion across apprentices and graduates.
• Monitor and report on deadlines and support apprentices through their journey.

Skills

Customer-focused

Digital communication skills

Stakeholder management

Education

Level 3 Award in Education and Training or Coaching

Tools

Excel

Outlook

Learner Management Systems

Social media

Job description

EM Apprenticeships, Graduates & Industry Development (638800) G5

About Network Rail

Join Network Rail - Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

If you're ready to make a real difference, we'd love to hear from you!

Brief Description

We are looking for aDelivery Coach to join the EM Apprenticeships, Graduates & Industry Development part of Network Rail on a Secondment until October 2025.

This is an exciting opportunity to provide ongoing support, communication, coaching, and guidance to apprentices and graduates and their line managers in Milton Keynes, York,Walsall, Warrington, Basingstoke, Peterborough, Romford,Paddock Wood andScotland – please note there is an expectation of travel to these areas which will be company funded.

Location: This is a hybrid role with main office location being London Stratford Place

Salary Band: Band 5 - £25,000.00 - £28,000.00 (Plus inner London allowance)

About the role (External)

What does a typical day for a Delivery Coach look like?

Your day will involve engaging with apprentices, graduates, and their line managers to ensure successful completion of the apprenticeship programme. You will monitor progress, provide bespoke solutions, answer queries, and act as a point of contact. Additionally, you will promote equity and diversity, address safeguarding concerns, and work closely with the administration team to ensure all requirements are met.

This role would suit someone who is customer-focused, approachable, knowledgeable about safeguarding principles along with having a familiarity with the challenges faced by young people. Strong digital communication skills and experience in managing key stakeholders are also essential.

Main Responsibilities

• Engage with and proactively manage the relationship between the Network Rail Apprenticeship programme, customer, and apprentice/graduate to deliver on-time completion of the apprenticeship programme.
• Utilise apprentice information to monitor the progress of apprentices and build bespoke solutions for individual apprentices/graduates exceeding or not meeting expectations. To include monitoring student progress, ILPs (individual learner plans) to conform with the skills funding agency and government policy and maintain safety and efficiency in network rail's infrastructure.
• Act as a subject-matter-expert and be a customer-focused point of contact for line managers of apprentices, to answer scheme queries.
• Identify areas of improvement for the schemes and working with the scheme development/delivery managers to improve the learner journey to better meet the requirements of the customer.
• Monitor, report on, and take action on adherence to deadlines of line manager submissions required for the successful completion of schemes, to better support the apprentices/graduates through their journey.
• Promote equity, diversity, and inclusion across apprentices/graduates and their place of work, to instil network values and demonstrate the right behaviours as a Network Rail employee.
• Identify and raise any safeguarding concerns to the Apprentice & Graduate Safeguarding, Experience & Engagement Manager, taking immediate action when required to do so, in line with the appropriate procedures.
• Work closely with the administration team to monitor that all administrative requirements of the apprentice/graduate journey are carried out, including enrolment, work/training placements, end-point assessments, Learner Management System submissions, so that all successfully complete the programme.
• Seek and promote opportunities for continuous professional development in the fields of apprenticeship/graduate delivery, engineering, education, and industry knowledge to enhance the apprentice’s experience.
• Take a proactive interest in the outputs of the Quality Improvement Plan, to continually add value and enhance the apprentice/graduate schemes.
• Ability to travel nationally to meet allocated Apprentices/Graduates

The ideal candidate will have:

• Experience of managing and influencing key stakeholders
• Customer-focused and approachable
• Knowledge of safeguarding principles and challenges facing young people
• Digital information and communication skills, including Excel, Outlook, Learner Management Systems, and social media.

What could set you apart?

• Experience of supervising others
• Administrative and organisational skills
• Experience of the rail engineering or operations environment
• Experience of managing or delivering training
• Previous experience as an apprentice or graduate
• Level 3 Award in Education and Training or Coaching

Please see the attached job description for more information.

How to apply (External)

Salary :£25,000- £28,000 per annum (plus inner London allowance)

Contract Type: FTC until October 2025

Closing date :Friday 13 th June 2025. - Late applications will not be accepted.

Clickapply nowto apply.

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