Delivery Co-Ordinator

Tiger Recruitment; City Of London; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

Tiger Recruitment in Central London is seeking a Delivery Coordinator to support a health and safety consultancy’s delivery team. You will coordinate day-to-day logistics for field professionals, manage client schedules, and ensure programmes run smoothly in a fast-paced environment.

The role offers a hybrid pattern (4 days in office, 1 day from home) with a salary of £50k-£55k DOE. You will leverage data, manage workloads, and maintain strong client and team communications to drive performance.

Qualifications

• 2-3 years' experience in operational planning, scheduling or delivery coordination.
• Strong organisational skills with the ability to manage complex schedules and multiple workstreams.
• Experience coordinating field-based teams and allocating work geographically.
• Proficient with data, spreadsheets and CRM or case management systems (HubSpot).

Responsibilities

• Own the quarterly programme schedule and coordinate field worker availability and client schedules to ensure on-time programmes.
• Manage worker allocations, balancing schedules across buildings, locations and inspection requirements.
• Monitor programme delivery against KPIs, chase progress and escalate risks to meet deadlines.
• Coordinate client access, revisits, schedule changes and day-to-day requirements, keeping clients and workers informed.
• Monitor field worker performance, analyze metrics and prepare weekly/monthly reports.
• Handle client and field worker queries, maintain records and support compliance and process improvements.

Skills

Operational planning

Scheduling

Field coordination

Data analysis

Stakeholder communication

Tools

HubSpot

Job description

Delivery Coordinator

Location: Central London

Working Pattern: Full-time, hybrid (4 days in office, 1 from home)

Salary: £50k - £55k (DOE)

About the Role

We are seeking a highly organised, proactive project management and logistics professional to support the delivery team of a health & safety consultancy. This person will manage the overall coordination and day-to-day logistics for a team of trained field professionals while handling client needs and large operational planning. This role is ideal for an experienced project management or operations professional who is confident working in a fast-paced environment to keep things running smoothly.

Key Responsibilities

• Owning the quarterly programme schedule, coordinating field worker availability, resources, and client schedules to ensure programmes are issued on time.
• Managing worker allocations and workloads, balancing schedules across buildings, locations, capacity and inspection requirements.
• Monitoring programme delivery against KPIs, proactively chasing progress, identifying delays, and escalating risks to ensure deadlines are met.
• Coordinating client access arrangements, revisits, schedule changes and day-to-day operational requirements, keeping clients and field workers informed.
• Monitoring field worker performance and productivity, analysing key metrics, and preparing weekly operational reports and monthly performance reviews.
• Managing client and field worker queries, maintaining accurate records, supporting compliance requirements, and identifying opportunities to improve operational processes and systems.

About You

You are a highly organised, proactive operations professional with experience managing schedules, coordinating field-based teams, and keeping multiple workstreams moving in a fast-paced environment. You are confident working with data, managing competing priorities, and communicating effectively with both clients and internal teams.

• 2-3 years' experience in an operational planning, scheduling or delivery coordination role, ideally within fire safety, building compliance, property management or a similar environment.
• Strong organisational skills, with the ability to manage complex schedules, balance workloads, prioritise effectively, and adapt quickly when plans or requirements change.
• Experience coordinating field-based teams, allocating work geographically, monitoring attendance, and ensuring delivery against agreed KPIs and deadlines.
• Confident working with data, spreadsheets, reporting systems, and CRM or case management systems (ideally HubSpot), with strong attention to detail and the ability to identify trends and monitor performance.
• Effective communication skills, both written and verbal, with the confidence to manage client and field worker relationships, address issues, and problem-solve.
• A positive, proactive attitude, comfortable working in a fast-paced environment.

This is an excellent opportunity to join a wonderful, high-growth company and play a central role in day-to-day operations and programme management.

Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.