Delivery and Returns Coordinator (12-month FTC)

ASOS.com Ltd; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Employee discount

Sample sales

25 days annual leave

Fixed annual payment

Private medical care

Job summary

ASOS is seeking a Delivery and Returns Coordinator to join the London-based Supply Chain team. You will analyse data, identify inefficiencies, and drive improvements across inbound, warehousing, outbound, and returns processes.

You will work with operations managers and the data team to manage stakeholder relationships, monitor supplier performance, and support change initiatives in a fast-paced environment.

Qualifications

• Experience in logistics or carrier management.
• Strong data analysis skills with ability to translate data into actionable insights.
• Proactive in identifying trends and communicating them to stakeholders.
• Comfortable working in a dynamic, ambiguous environment.

Responsibilities

• Data Analysis: Analyse business data within ASOS platforms to identify inefficiencies and opportunities for improvement.
• Drive Improvement: Connect data to operational insights to enable problem solving.
• Trend Identification: Proactively identify trends and communicate findings to Supply Chain Managers and partners.
• Decision Making: Conduct ad-hoc analyses to support decisions and provide recommendations.
• Evaluating Performance: Monitor supplier performance and propose improvement strategies.
• Business Change: Collaborate with stakeholders to drive improvements for customers.
• DE&I: Support Diversity, Equity & Inclusion initiatives within the team.

Skills

Data analysis

Stakeholder management

Critical thinking

Attention to detail

Commercial acumen

Team player

Job description

ASOS Supply Chain is responsible for inbound, warehousing, outbound and returns of our customers parcels across the globe. As a Delivery and Returns Coordinator, you will be part of the team delivering insight, analysis & action to any of the areas within Supply Chain. The ideal candidate will have some experience in a supply chain environment either working for a delivery carrier, within a warehouse or supporting inbound operations, managing stakeholder relationships.,

• Data Analysis: Analyse business data within ASOS platforms to identify process inefficiencies and potential areas for improvement including tracking of non-compliance or variance vs the design intent path.
• Drive Improvement: Connecting data to anecdotes with operations enabling your team to solve problems.
• Trend Identification: Proactive identification of trends and clear communication of these to Supply Chain Managers and partner stakeholders.
• Decision Making: Conducting ad-hoc analyses to support decision-making and provide actionable recommendations.
• Evaluating Performance: Monitoring and evaluating supplier performance, identifying areas for improvement and proposing strategies for enhancements.
• Business Change: Working with internal & external stakeholders to challenge the status quo and drive improvements for our customers
• DE&I: Supporting our culture by championing Diversity, Equity & Inclusion strategies.
  You will be a core part of the Supply Chain team working with operational, strategic development managers and our data team, so you'll need to have a collaborative mindset and be comfortable in a dynamic and changeable work environment. Part of the role will also be chipping in to support implementations or supporting over peak, so being a team player is very important. We believe working for ASOS is a special opportunity and we're proud of how we've grown the career of our Supply Chain team members, so if you're looking for growth and can provide the results to back it up, we'd love to speak to you!, Experience in logistics or carrier management
• Critical thinking with an analytical mindset
• Data driven but anecdote aware. Not confined to the perfect result.
• Accuracy and attention to detail
• Commercial acumen
• Operationally minded with a focus on coming up with solutions and driving improvements
• Team player mindset
• Ability to communicate with colleagues at all levels throughout the business
• Comfortable working in an ambiguous environment
  We're ASOS, the online retailer for fashion lovers all around the world. We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgement, and channel your creativity into a platform used by millions. But how are we showing up? We're proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter and we placed 8th in the Inclusive Top 50 Companies Employer list. Everyone needs some help showing up as their best self. Let our Talent team know if you need any adjustments throughout the process in whatever way works best for you., We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That's why our approach to working together includes spending at least 3 days a week in the office. It's a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.

BeneFITS

• Employee discount (hello ASOS discount!)
• Employee sample sales
• 25 days paid annual leave + an extra celebration day for a special moment
• Fixed Annual Payment in addition to your salary each year, it's just an extra thank you from us
• Private medical care scheme
• Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role.