Delivery and Programs Director - Enterprise

Clear Destination Inc.; Glasgow; Hybrid; GBP 140,000 - 180,000; Full time

Benefits offered by this job

25 days leave

Private medical insurance

Pension contributions 5.1%

Enhanced parental leave

Life assurance & Income protection

Share schemes & incentives

EV and Cycle scheme

Volunteer day

Job summary

Gamma is hiring an experienced Delivery and Programs Director - Enterprise to lead the enterprise delivery organisation across programs, delivery operations, customer deployment and strategic portfolios. You will drive profitability and scale for complex telecoms, IT and software solutions across the UK and Europe.

You will lead senior delivery managers, establish governance, sponsor major programs, and push transformation through automation and AI while partnering with internal and external

Qualifications

• Senior leadership experience in Telecom/IT delivery.
• Track record leading multiple delivery functions (programme, deployment, provisioning, service delivery).
• Strong commercial and financial leadership including WIP management and forecasting.
• Experience transforming delivery organisations while maintaining live revenue commitments.
• Experience sponsoring automation, AI, workflow orchestration or systems integration initiatives.
• Strong governance and senior stakeholder management capabilities.
• Delivery experience across UK/Europe; matrix structures familiarity and ITSM platforms beneficial.

Responsibilities

• Provide strategic leadership across enterprise delivery, including program and project management, delivery operations, customer deployment and strategic portfolios.
• Own delivery performance across complex telecoms, IT and software solutions, ensuring profitability and scalable delivery.
• Lead senior delivery managers to build a high-performance culture with accountability and customer outcomes.
• Oversee portfolio governance, WIP, revenue forecasting, milestones and escalations for senior stakeholders.
• Sponsor major customer programs and act as escalation point for complex delivery issues and recovery plans.
• Drive transformation through standardised processes, automation and AI adoption.
• Develop scalable delivery capability across UK/Europe, including partner, contractor, offshore and nearshore models.
• Improve operations across provisioning, delivery engineering and service lifecycle.

Skills

Senior leadership

Delivery management

Commercial & financial leadership

Governance & escalation

Automation & AI

Stakeholder management

Cross-border delivery

Tools

ServiceNow

Job description

Delivery and Programs Director - Enterprise

Glasgow, Manchester or London (Hybrid) with some travel to client site.

A bit about us

At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you'll be part of a collaborative, forward-thinking team that's transforming how businesses connect and communicate globally.
We're growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.

What is the role responsible for?

We’re looking for an experienced Enterprise Director to lead Gamma’s enterprise delivery organisation across program and project management, delivery operations, customer deployment and strategic portfolios.

You’ll be accountable for delivering complex telecoms, IT and software solutions for enterprise customers in a consistent, profitable and scalable way. This is a senior leadership role with responsibility for portfolio performance, commercial governance, transformation, customer escalations and the continued development of a delivery function that can scale across the UK and Europe.

What will you be doing day-to-day?

• Provide strategic leadership across enterprise delivery, including program and project management, delivery operations, customer deployment and strategic portfolios.
• Own delivery performance across complex telecoms, IT and software solutions, ensuring work is delivered profitably, predictably and at scale.
• Lead senior delivery managers, building a high-performance culture focused on accountability, customer outcomes and disciplined execution.
• Oversee portfolio governance, WIP, revenue forecasting, milestone reporting, commercial controls and escalations for senior stakeholders.
• Sponsor major customer programs and act as an escalation point for complex delivery issues, recovery plans and strategic customer engagement.
• Drive transformation across delivery through standardised processes, automation, AI adoption, workflow optimisation and improved reporting.
• Lead the development of scalable delivery capability across the UK and Europe, including partner, contractor, offshore and nearshore models.
• Improve operational performance across provisioning, delivery engineering and service lifecycle activity, reducing rework, order fallout and billing disputes.

What you’ll bring:

• Significant senior leadership experience in a Telecom delivery environment
• A proven track record of leading multiple delivery functions, such as programme delivery, technical deployment, delivery engineering, provisioning or service delivery.
• Strong commercial and financial leadership, including WIP management, revenue forecasting, margin delivery, cost-to-serve and commercial risk.
• Experience transforming delivery organisations while maintaining live customer and revenue commitments.
• Practical experience sponsoring automation, AI, workflow orchestration or systems integration initiatives.
• Strong governance, stakeholder management and customer-facing escalation skills, with the credibility to engage at senior level.
• A collaborative, transparent and commercially minded leadership style, with the ability to develop senior managers and build succession strength.
• European or international delivery experience, exposure to matrix structures or familiarity with ServiceNow or similar ITSM platforms would be beneficial.

What do we offer you?

• 25 days annual leave + birthday
• Subsidised private medical insurance
• 5.1% matched pension contributions
• Enhanced parental leave
• Life assurance and Income protection
• Share save and incentive plans
• Electric Vehicle and Cycle scheme
• Employee discountVolunteer day

A few things to note

We require all candidates to be eligible to work in the UK and pass a basic DBS check.

If you don't meet every requirement but feel you could thrive in this role, we would still encourage you to apply.

Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.

For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We're not looking to increase that network currently, so please don't send speculative CVs.

Closing date 5th October