Delivery Account Operations Associate II

Xerox; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company in London is seeking a Print & Mail Services Associate to support Xerox-managed service sites. The role involves operating print equipment, performing mailroom tasks, and providing client support. Candidates should have a high school diploma, at least one year in a related role, and proficiency in Microsoft Office. Bilingual skills are preferred for some locations. This position offers a chance to engage in continuous improvement initiatives within the workplace.

Qualifications

• 1 year experience in a print, mail, or customer service role.
• Minimum high school diploma or equivalent required.
• Ability to lift up to 50 lbs and stand for long periods.

Responsibilities

• Operate digital and color print equipment for document production.
• Perform mailroom tasks including sorting and packaging mail.
• Conduct basic troubleshooting of office equipment.

Skills

Microsoft Office proficiency

Organizational skills

Customer service mindset

Bilingualism (English/French)

Education

High School Diploma or equivalent

Post-secondary training in technology or office administration

Tools

Digital and color print equipment

Finishing equipment (laminators, paper cutters)

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.

Learn more about us at www.xerox.com.

Purpose:

The Print & Mail Services Associate supports Xerox-managed service sites by providing efficient print, mail, and office-related services. This role blends hands-on document production and finishing work with basic client support and workflow coordination.

Primary Responsibilities:

• Operate digital and color print equipment for document production.
• Perform mailroom tasks: sorting, delivery, metering, and packaging of incoming/outgoing mail and packages.
• Use finishing equipment such as laminators, paper cutters, and inserters.
• Conduct basic troubleshooting and maintenance of office equipment.
• Monitor job queues, perform quality checks, and log/report production activities.
• Assist with file preparation, scanning, archiving, and electronic file management.
• Interact professionally with clients and end-users; provide support and escalate issues as needed.
• Maintain inventory levels and assist in ordering office/production supplies.
• Participate in workflow optimization and continuous improvement initiatives.

Skills and Qualifications:

• Basic to intermediate proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong organizational and multitasking skills in a fast-paced environment.
• Ability to operate and maintain various print and mail equipment.
• Clear communication skills and a customer service mindset.
• Physical ability to lift up to 50 lbs and stand/walk for long periods.
• Bilingual (English/French or other languages) preferred for some locations.

Education and Experience:

• High School Diploma or equivalent required.
• Minimum 1 year experience in a print, mail, or customer service role.
• Post-secondary training in technology, office administration, or print production is a plus.