Delivery Account Operations Associate II

Xerox Corporation; Camden Town; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology and services firm in Camden Town is looking for a Print & Mail Services Associate. This role involves document production, mailroom tasks, and basic client support. The ideal candidate has strong organizational skills, proficiency in Microsoft Office, and at least 1 year of experience. Opportunities for workflow optimization and improvement are also part of the job.

Qualifications

• Basic to intermediate proficiency with Microsoft Office (Word, Excel, Outlook).
• Minimum 1 year experience in a print, mail, or customer service role.
• Bilingual (English/French or other languages) preferred.

Responsibilities

• Operate digital and color print equipment for document production.
• Perform mailroom tasks: sorting, delivery, metering, and packaging of mail.
• Conduct basic troubleshooting and maintenance of office equipment.
• Monitor job queues and perform quality checks.

Skills

Proficiency with Microsoft Office

Organizational skills

Multitasking skills

Clear communication skills

Customer service mindset

Education

High School Diploma or equivalent

Post-secondary training in technology, office administration, or print production

Job description

The Print & Mail Services Associate supports Xerox-managed service sites by providing efficient print, mail, and office-related services. This role blends hands-on document production and finishing work with basic client support and workflow coordination.

• Operate digital and color print equipment for document production.
• Perform mailroom tasks: sorting, delivery, metering, and packaging of incoming/outgoing mail and packages.
• Use finishing equipment such as laminators, paper cutters, and inserters.
• Conduct basic troubleshooting and maintenance of office equipment.
• Monitor job queues, perform quality checks, and log/report production activities.
• Assist with file preparation, scanning, archiving, and electronic file management.
• Interact professionally with clients and end-users; provide support and escalate issues as needed.
• Maintain inventory levels and assist in ordering office/production supplies.
• Participate in workflow optimization and continuous improvement initiatives.

Requirements include:

• Basic to intermediate proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong organizational and multitasking skills in a fast-paced environment.
• Ability to operate and maintain various print and mail equipment.
• Clear communication skills and a customer service mindset.
• Physical ability to lift up to 50 lbs and stand/walk for long periods.
• Bilingual (English/French or other languages) preferred for some locations.
• High School Diploma or equivalent required.
• Minimum 1 year experience in a print, mail, or customer service role.
• Post-secondary training in technology, office administration, or print production is a plus.

Xerox is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment.