Delicatessen Supervisor

Lina-Stores-1; Greater London; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

GP access to doctors

Up to 30% off restaurants

Daily coffee on shift

Ongoing training and development

Career progression opportunities

Refer-a-friend scheme

Hospitality Rewards App

Wagestream platform

Employee recognition

Staff parties and team events

Job summary

Lina Stores, London-based iconic Italian delicatessen and restaurant group, is seeking a Delicatessen Supervisor to lead daily deli operations and deliver exceptional customer experiences.

You will manage stock, deliveries and opening/closing procedures, support training, and ensure Health & Safety and Food Hygiene standards are upheld, while mentoring a hands-on team in a fast-paced environment.

Qualifications

• Experience as a Supervisor or Senior Team Member in deli/retail/hospitality.
• Strong customer service and communication skills.
• Confident leading a team in a fast-paced environment.
• Good knowledge of food and retail products; Italian food preferred.
• Organised with stock management and daily operations.
• Hands-on team player with example-led leadership.
• Ability to stay calm and make decisions under pressure.
• Passionate about delivering excellent customer experiences.
• Solid understanding of Health & Safety and Food Hygiene standards.
• Fluent English and excellent communication skills.

Responsibilities

• Lead day-to-day running of the deli and support the team to deliver excellent customer service.
• Support coffee and food preparation, retail sales and daily operations.
• Assist with opening and closing procedures and stock presentation.
• Help manage deliveries and stock levels.
• Ensure Health & Safety and Food Hygiene standards are followed.
• Support training and development of team members.

Skills

Supervisory experience

Customer service

Team leadership

Stock management

Food knowledge

Italian cuisine knowledge

English fluency

Job description

DELICATESSEN SUPERVISOR – JOIN LINA STORES TODAY!

Calling all experienced, passionate and hands-on Delicatessen Supervisors looking for their next hospitality opportunity! Lina Stores is hiring.

ABOUT US – ICONIC ITALIAN DELICATESSEN & RESTAURANT

Ranked on the Sunday Times Best Places to Work 2025, Lina Stores is one of London’s most iconic Italian delicatessen and restaurant groups, with locations across the city. First opened in 1944, Lina Stores celebrates Heritage, Authenticity and Quality, bringing fresh, handmade pasta, meats, cheeses and antipasti from Italy to our guests.

Whether dining in our restaurants, shopping in our delis or ordering from our online store, we bring the very best of Italy to every experience.

ABOUT THE ROLE – DELICATESSEN SUPERVISOR

As a Delicatessen Supervisor, you will play an important role in the smooth day-to-day running of the deli, leading and supporting the team to deliver excellent customer service and maintain Lina Stores' high standards.

You will lead by example, supporting the team with customer service, coffee and food preparation, retail sales and daily operations. You will help manage stock, deliveries, presentation and opening and closing procedures, while ensuring all Health & Safety and Food Hygiene standards are consistently followed.

You will support the management team with training and developing team members, creating a positive working environment and ensuring our values of Generosity, Empathy and Community are reflected in everything we do.

IDEAL CANDIDATE – WHO WE’RE LOOKING FOR

• Previous experience as a Supervisor or Senior Team Member in a deli, retail, café or hospitality environment.

• Strong customer service and communication skills.

• Confident leading and supporting a team in a fast-paced environment.

• Good knowledge of food, retail products and ideally Italian food.

• Organised and confident with stock management and daily operations.

• A hands-on team player who leads by example.

• Able to remain calm and make decisions under pressure.

• Passionate about delivering excellent customer experiences.

• Strong understanding of Health & Safety and Food Hygiene standards.

• Fluent in English with excellent communication skills.

BENEFITS – WHY WORK AS A DELICATESSEN SUPERVISOR AT LINA STORES?

• Be part of an amazing team in one of London’s most respected hospitality brands.

• 24/7/365 access to GP and prescription service.

• Up to 30% off all our restaurants, bars and delicatessens.

• Daily coffee allowance and homemade nutritious meals on shift.

• Ongoing training and development opportunities.

• Clear opportunities to progress your career within hospitality and retail.

• Generous refer-a-friend scheme.

• Hospitality Rewards App.

• Wagestream platform for financial flexibility.

• Employee and Leader of the Quarter recognition.

• Staff parties and team events that foster Community and Generosity.