Delegated Authority Technician

Aon plc; Greater London; Hybrid; GBP 35,000 - 52,000; Full time

Job summary

Aon plc is seeking a Delegated Authority Technician to support governance, issue management, and escalation pathways across binding authorities and lineslips. The role combines hybrid office-based work in London or Chelmsford with flexible virtual collaboration, contributing to risk-aware service delivery and improvements across the delegated authority function.

You will engage with senior stakeholders, review complex processing requirements, and mentor teams to uphold market standards and

Qualifications

• Ability to autonomously interpret complex problems and provide governance guidance.
• Strong problem-solving skills with a risk-aware mindset.
• Ability to influence outcomes across multiple stakeholder groups.
• Demonstrated leadership and mentoring within delegated authority or similar.

Responsibilities

• Lead governance support for Binding Authorities and Lineslips.
• Evaluate new business structures and propose operating solutions.
• Provide expert review of complex processing requirements.
• Drive consistency and compliance across delegated authority operations.
• Identify and implement process improvements and reporting enhancements.
• Act as escalation point for high-risk or complex bordereaux issues.
• Oversee data quality and payment coordination activities.
• Engage with senior stakeholders and clients on complex matters.

Skills

Autonomous working

Complex problem solving

Stakeholder influence

Mentoring/leadership

Job description

Delegated Authority Technician

Do you enjoy supporting consistent delegated authority standards? Do you have the ability to provide accurate service delivery, risk-aware issue management and clear escalation routes including, but not limited to complex technical outcomes? Are you also able to provide governance support, high-risk issue escalation, senior stakeholder engagement with a focus on improvement of activity?

Then this is the role for you!

This is a hybrid role with the flexibility to work both virtually and from our London or Chelmsford offices.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed

What the day will look like

• Lead technical governance support activity relating to Binding Authorities and Lineslips including Business Plan renewal and SteerCo attendance.
• Evaluate new business structures and recommend appropriate operating solutions.
• Provide expert review of complex processing requirements.
• Drive consistency and compliance across delegated authority operations.
• Identify and implement improvements to processes, controls and reporting.
• Serve as escalation point for high-risk or complex bordereaux, accounting and submission issues.
• Use technical expertise to enhance data quality.
• Oversee complex payment coordination and problem resolution.
• Review performance trends and recommend corrective action.
• Provide expert interpretation of market standards and regulatory requirements.
• Act as technical mentor across the function.
• Provide key support to management on impactful projects and operational initiatives.
• Influence best practice adoption across teams.
• Support development of technical capability within onshore and offshore teams.
• Engage directly with senior stakeholders, business units, coverholders and clients on complex matters.
• Represent the function in governance forums and project discussions.
• Build strong relationships across Fiduciary, Operations and Broking teams.

How this opportunity is different

This role will provide you with the ability to act as an informal project leader and expert guide to stakeholders, clients and colleagues.

Skills and experience that will lead to success.

• Operates autonomously and exercises sound judgement.
• Solves complex problems requiring interpretation and evaluation.
• Influences outcomes across multiple stakeholder groups.
• Leads by example and drives continuous improvement.
• Acts as functional expert.

What’s in it for you.

• Operates autonomously and exercises sound judgement.
• Solves complex problems requiring interpretation and evaluation.
• Influences outcomes across multiple stakeholder groups.
• Leads by example and drives continuous improvement.
• Acts as functional expert.

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