Degree Level Senior Relationship Management Apprentice

NatWest Group; Reading; Hybrid; GBP 28,000; Full time

Job summary

An established industry player is seeking a passionate Apprentice to join their Commercial & Institutional team. This role offers a unique opportunity to gain hands-on experience while completing a Level 6 Financial Services Professional apprenticeship. You'll support Relationship Managers, engage with business customers, and learn about the financial services landscape. With a competitive salary and a range of benefits, this apprenticeship is a fantastic starting point for your career. Join a diverse team that values your growth and offers flexible working options to help you thrive.

Benefits

25 days holiday plus bank holidays

Flexible working options

Monthly retirement fund contribution

Healthcare benefits

Lifestyle benefits

Qualifications

• Strong communication and interpersonal skills to build relationships.
• Ability to maintain customer focus and drive innovative solutions.

Responsibilities

• Support Relationship Managers in managing business customer portfolios.
• Provide exceptional customer service and build long-term relationships.
• Learn about lending processes and contribute to risk management.

Skills

Communication Skills

Stakeholder Management

Interpersonal Skills

Problem-Solving Skills

Analytical Skills

Organizational Skills

Education

80 UCAS points

Job description

Join us in October 2025 as an Apprentice in our Commercial & Institutional – Commercial Mid Market Team.

• We’ll provide all the technical training you’ll need to be successful in your role.
• You’ll complete the externally accredited Financial Services Professional Level 6 apprenticeship programme, which will set you up with excellent career prospects. For more information about the programme, please see our FAQs.
• Our people are the foundation that success is built on, so we’re passionate about supporting them. We’ll support you in completing your programme, and you’ll be part of our growing community of apprentices.
• This job does not meet Skilled Worker visa sponsorship requirements.

We thrive through diversity and value the variety of backgrounds, perspectives, and opinions in the room – and if you value this too, there’s a place for you with us.

What you'll do

As a Senior Relationship Management Apprentice within our Commercial & Institutional – Commercial Mid Market Team, you will:

1. Support Relationship Managers in managing a portfolio of business customers and preparing them for their meetings by providing well-researched briefs and information.
2. Provide exceptional customer service to champion our customers’ business ambitions and financial needs by focusing on building sustainable, long-term relationships.
3. Maintain regular contact and provide outstanding support and advice through our omni-channel contact model, primarily in face-to-face meetings and via digital channels.
4. Learn and understand how to follow a lending request from beginning to end and support the management of the process.
5. Build your banking experience by learning about systems, processes, and customer products, as well as developing your awareness and knowledge of the Commercial Banking market.
6. Contribute to a strong risk management culture and ensure we operate within established governance and processes.
7. Support customers by driving an increase in the adoption of digital services, both at the point of sale and ongoing servicing.

What you’ll learn

Taking on an apprentice role could be a fantastic starting point or change for your career. You’ll receive support every step of the way, with guidance, training, and mentoring to help you reach your full potential. Your line manager will set you goals and an individual learning plan to help you complete professional qualifications or technical training.

Your learning journey will include:

• How organisations operate within the industry.
• Financial Services legal, regulatory, and compliance framework.
• The breadth of products and services available.
• Quantitative methods, accountancy, financial mathematics, statistics, and economics.
• How to identify and use client/customer segments.
• Using systems and implementing/adhering to processes.

The skills you'll need

We’re looking for people with a passion for learning and high levels of determination, motivation, and drive to succeed. You’ll have strong communication, stakeholder management, and interpersonal skills with the ability to build, maintain, and enhance relationships at all levels.

You’ll also need:

• The ability to maintain a strong customer focus.
• An innovative and creative mindset.
• Good problem-solving skills and a proactive and inquisitive mindset, with the ability to challenge and offer solutions.
• An analytical, numerate, and logical skillset with the ability to adapt well to change.
• Good planning and organisational skills with the ability to prioritise and manage your time effectively.

What else you need to know

An Apprenticeship is a development programme. At NatWest, we offer apprenticeship programmes for candidates who have little or no qualifications or experience in the subject of study.

If you have substantial experience or qualifications in the apprenticeship subject, you may be overqualified and not meet the programme criteria. Please check the FAQs before applying to ensure you meet the requirements.

Eligibility

80 UCAS points (A levels or BTECs in England and Highers or equivalent in Scotland).

How we'll reward you

You’ll join on a competitive salary of £27,585.

• A range of protection, healthcare, and lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
• A generous holiday entitlement of 25 days, plus bank holidays.
• A monthly contribution to your retirement fund.

To find out more about the benefits we offer, check out our rewards and benefits page.

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have options that help our people thrive.

This role is based in the United Kingdom, and all normal working days must be carried out in the UK.

Hours

35

Job Posting Closing Date:

21/05/2025

Ways of Working: Hybrid